ACLT Computing Inc.
Supervises daily ticket operations and coordinates technical issue handling between Help Desk, Technical Support, and R\&D. Key Responsibilities Assign tickets and monitor queue Track SLA status per case Escalate critical incidents Monitor response time compliance Maintain service documentation Required Competencies Workflow Coordination Incident Escalation Control Communication \& Documentation Analytical Monitoring Qualifications Bachelor's Degree in Business Administration, Management , IT or related field Atleast 2-3 years of supervisory experience in customer Service or related role Strong leadership, communication and interpersonal skills Excellent problem-solving and decision-making abilities Proficient in Microsoft office applications and customer service systems Ability to manage multiple tasks and meet deadlines in a fast-paced environment Strong organizational skills and attention to detail Ability to train, coach, and motivate team members Willing to work flexible schedules as required by business operations
ACLT Computing Inc.
