GrowthAssistant
Who We Are GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul. The Opportunity We're hiring an E-Commerce Ops Specialist (Shopify) to own day-to-day Shopify execution and site QA for a growing DTC fragrance brand — you'll manage products, collections, and merchandising updates, support new launches, and keep a nuanced catalog spanning both online and in-store products accurate across desktop and mobile. What Your Day-to-Day Will Look Like Shopify Execution: Execute day-to-day Shopify updates across products, collections, landing pages, merchandising, navigation, promotions, imagery, and copy using existing themes, templates, and content blocks. Launch Support: Support new product, campaign, and promotional launches by ensuring products are accurately set up, categorized, merchandised, searchable, and linked throughout the site. Website QA: Own website QA before and after updates and launches, checking links, pricing, imagery, product visibility, promotions, and customer journeys across desktop and mobile. Catalog Accuracy: Maintain accuracy across a nuanced Shopify catalog supporting both online and POS products, including products that must remain active in Shopify without appearing on the customer-facing storefront. Checklist Management: Maintain launch and QA checklists and coordinate with internal teams to gather the assets, product information, and inputs needed to complete updates accurately and on time. Troubleshooting: Troubleshoot routine Shopify/site issues independently before escalating, and flag potential UX, merchandising, or customer-experience issues for review. Reporting Support: Support basic e-commerce reporting by pulling and organizing data from Shopify and other existing reporting platforms. What You Bring Shopify Experience: 2+ years of hands-on experience with Shopify in an e-commerce operations, site management, merchandising, or similar role. Storefront Management: Strong experience managing products, collections, content, promotions, navigation, and other day-to-day Shopify storefront updates. QA Instincts: Strong QA instincts and attention to detail, with the ability to think through how individual changes affect the customer experience. Merchandising Judgment: Good understanding of e-commerce customer journeys and online merchandising, and a resourceful problem solver comfortable troubleshooting routine issues before escalating. Independent Execution: Ability to work independently within established processes and templates, retain training, and execute recurring work without requiring highly prescriptive direction. Organization & Communication: Strong organization and ability to manage multiple requests, launches, and deadlines in a fast-paced environment, with strong written and verbal English communication skills. Bonus Points if: You have hands-on experience with Klaviyo, including building campaigns or updating existing flows from provided briefs, templates, and strategy. You have experience QAing Klaviyo campaigns or flows for links, targeting, exclusions, segmentation, and customer eligibility. You're familiar with GA4, Triple Whale, or similar e-commerce reporting tools. You have experience supporting Shopify environments with both online and POS operations. You're familiar with Shopify promotional or gift-with-purchase applications. You're familiar with AI tools such as Claude and comfortable working within AI-assisted e-commerce workflows. You have DTC/e-commerce brand experience. Sign-on Bonus: $500 bonus upon successful completion of the first 90 days of employment What We Offer At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you. We support your life inside and outside of work with a comprehensive benefits package: Fully Remote: 100% Remote work environment, never fight traffic again Health Coverage: HMO or Healthcare Stipend (depending on location) after 90 days of service Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year Family First: Parental leave after 1 year of service We offer additional incentives for go-getters and proven performers! $25 monthly perfect attendance bonus Performance bonus Anniversary bonus ($100 at 1 year; $200 at 2 years) Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client Your Application Roadmap You've applied, now let's get to work. Here's the play-by-play: Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles. Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick. Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you. Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles! Depending on the client, there are sometimes 2 additional steps: Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready. Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression! Join our 100% remote global team today, and grow with GrowthAssistant! GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.
GrowthAssistant
