ICANTHUS
Overview We’re looking for a friendly, organized, and dependable Collections Specialist to support rent collection for residential properties. In this role, you’ll communicate with residents about past-due balances, follow up on payment arrangements, maintain accurate records, and work closely with the property management team to resolve outstanding balances. The ideal candidate is comfortable having conversations about payments while remaining professional, respectful, and helpful. You should be organized, consistent with follow-ups, and able to handle sensitive conversations with patience and professionalism. Key Responsibilities Contact residents regarding upcoming and past-due rent payments Send payment reminders and late notices as needed Follow up with residents to help resolve outstanding balances Set up and keep track of approved payment arrangements Review resident accounts and payment histories Keep clear notes and records of calls, emails, payments, and payment arrangements Work with property managers when an account requires additional attention Coordinate with attorneys when a collection matter needs to move to the legal process Provide regular updates on outstanding balances and collection activity Help identify recurring payment issues and ways we can improve our collection process Qualifications Previous experience in collections, accounts receivable, property management, customer service, or a similar role is helpful Comfortable speaking with people about payments and past-due balances Friendly but confident communication style Good organizational and follow-up skills Attention to detail and ability to keep accurate records Comfortable working with computers and property management software; AppFolio experience is a plus Able to handle difficult or sensitive conversations professionally Basic understanding of landlord-tenant rules is helpful Schedule / Availability Must be available to work full-time hours Monday through Friday, 8AM-5PM US/Central Time Pay: Php300.00 - Php350.00 per hour Expected hours: 40.0 per week Benefits Work from home Application Question(s): Please include a link to a short introduction video highlighting your relevant skills and experience. Thank you! Experience: Appfolio: 2 years (Required) collections, accounts receivable, or similar: 2 years (Required) real estate or property management: 2 years (Required) Work Location: Remote
ICANTHUS
