Customer Service Consultant (Experience with lead generation) | WFH

Job Description

WHAT WILL BE YOUR MAIN RESPONSIBILITIES? •Providing timely, accurate and high-quality customer service to customers, via phone and email. •Providing resolution to all generalqueries and account management information on services. •Creating a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority. •Ensuring accurate information is recorded within our customer relationship management system (SSAMS). • Performing administrative activities to support the provision of service delivery. •Achieving KPIs, agreed service levels and target Net Promoter Score (NPS). •Executing on all responsibilities in a way that is consistent with Smartgroup’s vision and values. WHAT ARE WE LOOKING FOR? •Strong verbal and written communication. •Customer-focus •Demonstrated accountability and follow through to see customer issues are resolved. •Attention to detail and accuracy. •Excellent time management and abilityto multi-task •Initiative and improvements orientated •Self-starter •Able to work in a fast-paced environment •Able to understand and articulate technical information •At least 12 months + experience working in a customer service role, ideallyin a contact centre or frontline service environment. •Demonstrated working experience in a result - oriented and quality focused environment. •Experience with lead generation/referral (advising customers of benefits/products) or able to demonstrate confidence or capability in lead generation. •Minimum 12 months in a similar contact centre role/environment Company profile Satellite Office 4.2 · 202 reviews Business Support Services 101-1,000 employees Experience the AweSOme Life with Satellite Office! Voted as the Best Business Process Outsourcing (BPO) in the 2021 National Online Retail Association (NORA) Solutions Partner Awards and recognized as one of the BPO companies worldwide with the Best Candidate Experience in the 2021 Global BPO TA Awards – Satellite Office is looking for talented Filipino professionals to join our growing and awesome team! Our employees’ happiness is key to our success. We provide best-in-class workspaces and a holistic work environment, for you to grow as well as deliver the best outcomes for our clients. Learn more about us at www.satelliteoffice.com. Experience the Satellite Office Life. • We reward your ambition. We offer competitive compensation and benefits packages for our people. • Real people, real purpose. We support our people’s growth through continuous learning and development. • The freedom to be awesome. We ensure that our people are given opportunities to explore their passion through fun and learning activities to help balance work and life outside work. • Work and play haven. Our state-of-the-art facilities and technologies provide a work and play haven for our people. • We care. We believe in prioritizing our people and community’s physical and mental wellbeing. Perks and benefits • Competitive compensation and benefits packages More about this company ⁠