Hire Manila
Are you a digital-savvy communicator who loves helping clients win online? Do you thrive at the intersection of design, technology, and customer success? If you get excited about websites, digital strategy, and making a real impact for real estate professionals across North America â this role was built for you. About The Company Agent Image is a premier, privately held web design and internet marketing solutions company â the go-to platform for real estate professionals worldwide. Their culture is open, fast-paced, casual, and accountable. They don't just build websites; they build careers and lasting client relationships. This role is sourced by Hire Manila, a leading recruitment partner connecting driven Filipino talent with global tech and creative companies. What you'll do: Own client relationships Be the primary point of contact â guide clients from onboarding through a seamless website launch. Bridge clients & dev team Translate client needs into clear briefs and keep projects on scope, on time, and profitable. Drive digital strategy Proactively advise clients on improving their online presence using industry best practices. Deliver best-in-class service Continuously add value through top-tier support and help shape "best-in-class" product standards. Project management targets 25+ Active accounts managed per month 10+ Launches or design completions monthly 6+ Positive client reviews per month â¤1 Valid escalation per quarter Handle add-on products including logo and map designs alongside core website accounts Proactively review websites for issues, errors, and revisions â including proofreading â before clients or QA flag them Launch projects with little to no QA tweaks through careful pre-launch checks Zero out non-contacts; maintain consistent attendance and hit all monthly performance metrics Complete and pass Advanced IDX training after onboarding Establish smooth, cross-department communication so all teams meet or exceed client expectations What we're looking for Background in art and design At least 1 year of customer support experience servicing US or North American clients Excellent written and spoken English with at least a neutral North American accent Experience with internet-based products: web hosting, web design, or similar Strong project management skills â juggle multiple tasks, hit strict deadlines Highly adaptable, goal-driven, detail-oriented, and a genuine team player Nice to have Digital marketing Real estate knowledge Schedule MonâFri, 9 AMâ6 PM PST (night shift PH time) Minimum Qualifications Experience in project management or handling multiple clients at a given time Background in art and design is preferable but not a requirement. Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information. Background in customer support with at least 1 year experience servicing customers in the U.S. / North America. Background in handling internet-related products such as web hosting and web design. Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines. Highly adaptable and willing to learn in a fast-paced work environment. Goal-driven and detail-oriented. Positive attitude and willing to work with a team. Salesforce knowledge is a strong plus. Wordpress knowledge is a strong plus. Willing to work at Night, from Monday to Friday; 12:00am to 9:00am. Key Competencies: Great Communicator Eager to Learn and grow Well Organized Flexible and Resourceful Tenacious and Assertive Good Attitude Perks and Benefits Work from Home Medical / Health Insurance Paid Sick Leave Paid Bereavement/Family Leave Paid Holidays Paid Vacation Leave Maternity & Paternity Leave Required Skills Creative Thinking Organizing and Planning Relationship Management Attention to Detail Customer Service Critical Thinking Communication Skills
Hire Manila
