KMC Solutions
Key Responsibilities Order Processing & Execution Process and monitor daily order flow across assigned ecommerce marketplaces. Ensure orders are released, routed, and shipped within required service level agreements (SLAs). Identify, troubleshoot, and escalate order exceptions, including holds, errors, and missing information. Help ensure smooth daily order fulfillment with minimal delays. Inventory Management Maintain accurate inventory across internal systems and marketplace platforms. Support inventory updates, adjustments, and discrepancy investigations. Help minimize oversells, stockouts, and fulfillment issues through proactive monitoring. Product Setup & Listing Maintenance Create and launch new SKUs across assigned ecommerce channels. Maintain accurate product listings, including pricing, descriptions, attributes, and images. Coordinate with internal teams to ensure listings reflect current inventory and product information. Marketplace & Customer Support Respond to customer reviews and basic inquiries in a timely and professional manner. Escalate issues involving orders, deliveries, product quality, or marketplace compliance. Help maintain strong seller performance metrics and marketplace standards. Reporting & Team Communication Provide daily updates on order activity, operational issues, and exceptions. Track operational metrics such as order volume, cancellations, fulfillment errors, and inventory discrepancies. Participate in daily team meetings and communicate effectively with leadership and cross-functional teams. Continuous Improvement Identify recurring operational issues and recommend process improvements. Assist with documentation, training materials, and standard operating procedures. Support cross-functional projects and other ecommerce initiatives as needed. What Success Looks Like Success in this role means: Orders are processed accurately and shipped on time. Inventory remains synchronized across all systems and marketplaces. Product listings are accurate, complete, and free of fulfillment issues. Operational problems are identified quickly and resolved efficiently. Communication is proactive, clear, and solution-oriented. Daily work is completed with a high level of accuracy and accountability. Qualifications Required Strong attention to detail and organizational skills. Ability to manage repetitive, high-volume tasks with accuracy. Comfortable learning and working across multiple software platforms. Basic Microsoft Excel and data entry skills. Ability to prioritize work and meet deadlines in a fast-paced environment. Preferred 1–2 years of ecommerce, operations, order management, warehouse systems, or data entry experience. Experience working with WMS, OMS, ERP systems, or ecommerce marketplace portals. Familiarity with platforms such as Amazon, Wayfair, Walmart, Wayfair, Home Depot, Target, or similar ecommerce channels. Schedule & Reporting Schedule Monday to Friday (11:00 Pm to 8:00 AM Manila Time) (Schedule assigned based on business needs.) Reports To: Ecommerce Manager Why Join Deco Marché At Deco Marché, you'll join a rapidly growing ecommerce organization where your work has a direct impact on daily operations and customer satisfaction. You'll gain hands-on experience managing complex ecommerce operations, work alongside an experienced team, and develop valuable skills across inventory management, marketplace operations, and supply chain execution in a dynamic, growth-focused environment.
KMC Solutions
