Virtual and Beyond
Key Responsibilities • Respond to patient enquiries via email, WhatsApp, and phone in a warm, professional, and timely manner • Assist both new and existing patients with appointment coordination across different healthcare services • Gather relevant patient information before appointments and ensure details are properly recorded • Coordinate appointments carefully, as the practice operates strictly by appointment with no walk-ins • Work closely with the in-clinic care coordination team, including nurses and other healthcare staff • Liaise with referral partners and assist with referral-related coordination • Maintain strict confidentiality, especially when handling high-profile or ultra-high-net-worth patients • Tasks & Skills • Managing WhatsApp, Email, Phone • Strong customer service orientation • Great communication skills (both written and spoken) • Other details: • Following Singapore Holidays • 10 days of annual leave
Virtual and Beyond
