Euclid File Solutions
Client Service Coordinator Euclid File Solutions is a U.S.-based company that helps individuals and families recover unclaimed property. We are hiring a Client Service Coordinator to support our Client Service Coordinating Department. This is a full-time remote contractor position for a reliable, organized, and detail-oriented candidate based in the Philippines. The role is focused on coordinating signing appointments between potential clients and notaries, confirming appointment details, tracking appointment status, following up on issues, and making sure completed documents are returned after the appointment. This is not a sales role. This is not a management role. This is also not a legal decision-making role. The Client Service Coordinator is responsible for helping execute the scheduling and appointment coordination process under the direction of the Client Coordination Manager. About The Company Euclid File Solutions helps individuals, families, and businesses recover unclaimed property. Before our company can begin working on a claim, a potential client must complete our initial engagement documents. Our Client Service Coordinating Department helps coordinate those signing appointments. A notary meets with the potential client to witness signatures, notarize required documents, and return the completed documents to our team. About The Role The Client Service Coordinator is responsible for helping schedule and coordinate signing appointments. This includes communicating with potential clients and notaries, confirming appointment details, tracking whether appointments are completed, following up when documents are not returned, and escalating issues to the Client Coordination Manager. The person in this role must be able to manage multiple appointments, update trackers accurately, communicate clearly, and follow up quickly when something is delayed, missing, incomplete, or unclear. The Client Service Coordinator does not approve deals, determine heirship, make probate decisions, decide whether someone is a valid claimant, or provide legal guidance. Those responsibilities belong to management. Key Responsibilities Help coordinate signing appointments between potential clients and notaries. Contact and communicate with notaries to schedule signing appointments. Confirm notary availability, appointment time, location, and service fee. Send notaries the correct appointment details and instructions. Communicate appointment details to potential clients when needed. Confirm appointment details with potential clients and notaries. Track scheduled appointments in company systems, spreadsheets, or trackers. Monitor appointment status before, during, and after the scheduled appointment. Follow up with notaries to confirm whether appointments were completed. Follow up with notaries to obtain completed documents after signing appointments. Update internal trackers with appointment status, document status, and follow-up notes. Escalate delayed, canceled, missed, failed, or incomplete appointments to the Client Coordination Manager. Escalate high notary fee requests or unusual scheduling issues to management. Escalate notary or client questions that cannot be answered using the company’s standard procedures. Help prevent appointments and document returns from falling through the cracks. Follow company procedures carefully and protect company/client information. Required Qualifications Strong written English. Clear spoken English. Prior experience in scheduling, appointment coordination, administrative support, virtual assistant work, customer service, operations support, or similar work. Strong attention to detail. Strong follow-up skills. Ability to manage multiple appointments and tasks at once. Comfortable communicating professionally with notaries, potential clients, and internal team members. Able to follow written procedures carefully. Able to update trackers, spreadsheets, and internal systems accurately. Comfortable working during U.S. business hours. Reliable internet connection and quiet remote work environment. Professional, calm, and responsive communication style. Preferred Qualifications Experience working with a U.S.-based company. Experience scheduling appointments or coordinating vendors. Experience with notary coordination, real estate appointments, legal support, healthcare scheduling, insurance appointments, customer support, or administrative operations. Experience using Google Sheets, Excel, Microsoft Teams, Google Workspace, CRM systems, scheduling tools, or task management platforms. Prior remote contractor experience. Skills Needed Appointment scheduling Client coordination Notary coordination Follow-up management Administrative support Data entry Tracker management Written communication Professional phone communication Attention to detail Time management Problem escalation Reliability and accountability What Success Looks Like A successful Client Service Coordinator will make sure appointments are scheduled accurately, potential clients and notaries receive the correct appointment information, appointment status is tracked properly, and completed documents are followed up on until they are returned. The coordinator should help keep the scheduling process organized and make sure any appointment issue is quickly escalated to the Client Coordination Manager. Compensation Monthly compensation is ₱33,000–₱45,000 per month, depending on experience. This is a full-time remote independent contractor position. Schedule This role requires availability during U.S. business hours. The exact schedule will be discussed during the interview process. Application Questions Please answer the following questions when applying: Are you available to work full-time during U.S. business hours? What is your expected monthly compensation in Philippine pesos? Describe your experience with scheduling, appointment coordination, customer service, administrative support, or virtual assistant work. Have you worked with a U.S.-based company before? What tools have you used for tracking appointments, tasks, or work updates? Describe a time you had to follow up repeatedly to get something completed. Describe a time an appointment, vendor, or customer issue did not go as planned. What did you do? Why do you believe you would be a strong fit for this role? About the Ideal Candidate The ideal candidate is reliable, organized, detail-oriented, and consistent with follow-up. We are looking for someone who can follow instructions carefully, communicate professionally, update systems accurately, and escalate issues when needed. This is a great opportunity for someone who wants a long-term remote administrative coordination role with a U.S.-based company. Pay: Php33,000\.00 - Php45,000\.00 per month Benefits Work from home Application Question(s): Are you available to work full-time during U.S. business hours? What is your expected monthly compensation in Philippine pesos? How many years of experience do you have in scheduling, appointment coordination, administrative support, customer service, virtual assistant work, or operations support? Have you ever prepared documents, forms, packets, or appointment materials using templates or written instructions? Have you ever negotiated rates, fees, pricing, or availability with a vendor, contractor, notary, or service provider? Education: Bachelor's (Required) Experience: Document management systems: 1 year (Preferred) working for a US company: 3 years (Required) Language: English (Required) Work Location: Remote
Euclid File Solutions
