Executive Assistant | Customer Experience & Marketing Coordinator (Remote)

Job Description

Location: Remote (Philippines) Schedule U.S. Hours (Final schedule to be confirmed) Salary: PHP 50,000/month Benefits 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities About The Role SmartScale360 is hiring an experienced Executive Assistant | Customer Experience & Marketing Coordinator to support a fast-growing U.S.-based business. This role combines executive support, customer experience, operations, and marketing coordination to help keep the business running efficiently. You'll serve as the business owner's right hand by managing day-to-day operations, improving internal processes, supporting customers, coordinating marketing initiatives, and ensuring projects stay on track. If you're proactive, highly organized, and enjoy wearing multiple hats, we'd love to hear from you. What You'll Do Manage executive calendars, meetings, and daily priorities while coordinating appointments and schedules Organize emails, reports, presentations, and business documentation to support daily operations Track projects, deadlines, and action items to ensure timely completion Create and improve Standard Operating Procedures (SOPs) and internal workflows Provide exceptional customer support through follow-ups, appointment confirmations, and issue resolution Maintain accurate CRM records and process administrative updates and documentation Coordinate internal operations by supporting scheduling, reporting, and cross-functional projects Manage online reputation efforts by requesting customer reviews and monitoring customer satisfaction Coordinate marketing initiatives including social media scheduling, email campaigns, and marketing assets Design basic marketing materials using Canva and assist with website and content updates Identify process improvements that increase efficiency and enhance the customer experience What We're Looking For 3–5 years of experience as an Executive Assistant, Virtual Assistant, Administrative Coordinator, Operations Coordinator, or similar role Proven experience supporting executives, business owners, or leadership teams Strong customer service and client communication skills Experience using CRM systems and maintaining accurate customer records Proficiency in Google Workspace and Microsoft Office Excellent organizational, documentation, multitasking, and problem-solving skills Ability to manage multiple priorities while maintaining accuracy in a remote environment Experience coordinating social media, marketing, or customer engagement activities Excellent English communication skills (written and verbal) Experience with GoHighLevel, Canva, ChatGPT, or AI productivity tools is a plus Background supporting service-based businesses is an advantage Tools You'll Use CRM: GoHighLevel (preferred) Productivity: Google Workspace & Microsoft Office Communication: Slack, Zoom, or Microsoft Teams Marketing: Canva, Social Media Platforms, Email Marketing Tools Project Management: Asana, Trello, ClickUp, Monday.com, or similar AI Tools: ChatGPT and other AI productivity tools Work-From-Home Requirements Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM Internet: Stable 100 Mbps connection Backup: Secondary internet connection, device, and power source Schedule Work Schedule: To be confirmed by the client Availability: Must be available to work any day of the week Shift: Must be flexible to work U.S. business hours based on operational needs Why Join SmartScale360? Permanent remote work Competitive salary and performance bonuses Healthcare benefits Annual performance appraisal Career growth opportunities Work directly with established U.S.-based businesses Join a supportive and collaborative remote team Apply Today! If you're passionate about executive support, customer experience, operations, and marketing coordination, we'd love to hear from you. Apply today and take the next step in your career with SmartScale360. Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching.