Chief Operating Officer

Job Description

Overview About AgentSync AgentSync is a premium outsourcing agency specialising in Executive Assistants and Elite Specialists from the Philippines, with a strong focus on AI education, training, and upskilling. We partner with Australian and New Zealand founders, CEOs, and business leaders who are ready to scale with high-performing remote talent. We're not a VA agency. We operate in a different category, and every part of how we deliver needs to reflect that. In 2025, AgentSync was named on the Financial Review Fast Starters list. That didn't happen by accident. It happened because the founder put everything into building this business, and now it's time to bring in the person who can take that same intensity and turn it into a machine that can scale. The Role This is a build role, not a maintain role. We have never had a COO, so you'll own the performance and accountability of AgentSync's operating engine, spanning lead gen, sales, recruitment, onboarding, client success, training and talent performance, and turn it into a scalable, predictable system for growth. Day-to-day delivery stays owned within each department; you own whether the business is hitting its numbers as a whole. You'll work side by side with the founder as their true operational counterpart, running a team spread across Australia and the Philippines, and carrying real accountability for the numbers that matter: leads, sales, placement quality, client retention, and delivery margin. The founder owns vision, brand, and growth direction. You own execution, performance, and accountability across the business. This isn't a caretaker COO role, and it isn't an MD role sitting on top of the founder's remit either. It's a genuine second-in-command seat, focused on turning strategy into results. We're a fast-growing business, and getting to the next stage of growth takes real hours and real hustle. If you want a role where the work stops the moment something isn't finished, this isn't it. If you want a role where your effort visibly moves the business forward and you're rewarded for it, keep reading. National and international travel, including travel to the Philippines, is a required part of this role. Compensation 6000 AUD/month Location: Remote Hours: Monday to Friday 9:00 AM – 6:00 PM Sydney Time (40hrs/week) Reporting Directly to the Founder & CEO What You'll Be Responsible For Company-Wide Performance and Accountability Full accountability for AgentSync's company-wide operating performance, with day-to-day delivery owned within the respective departments Owning the overall operating rhythm, organisational KPIs, and quarterly priorities, and keeping every department aligned to the same business goals Setting up early-warning systems so underperformance or client friction gets caught long before it becomes a churn risk Stakeholder Relationships and Governance Owning and strengthening key stakeholder relationships, particularly where there are legal, financial, employment, or broader business implications Senior-level oversight of the EOR partnership, including employment-related matters, workforce decisions, and any issues with wider legal or financial implications Acting as the senior decision-making layer for matters with wider business implications, giving the business a clear escalation pathway Cross-Department Leadership Bringing Sales, Recruitment, Client Growth/Success, Operations, Finance, and EOR stakeholders together where priorities, risks, or decisions cross more than one area Seeing the bigger picture, identifying dependencies, and ensuring clear ownership and follow-through, without becoming pulled into the day-to-day management of any one department Creating real accountability and management structure where the business has, until now, run on founder instinct and hustle Scalability and Leadership Capability Strengthening the management structure and building the leadership bench the business needs as it continues to grow, so it isn't dependent on any single person, including you Introducing the cadence, reporting, and playbooks that turn a founder-led business into a professionally run one Partnering with the founder on quarterly planning and holding the business to it, without losing the culture that got AgentSync here What Winning Looks Like in Year One The founder is out of day-to-day delivery decisions and focused on growth, strategy, and building AgentSync's profile as a brand and a category leader Client churn drops and becomes something the business can predict and manage, not something that surprises it Existing clients are expanding their teams with AgentSync rather than looking elsewhere Recruitment capacity is never the bottleneck on new sales Delivery margin holds steady or improves as the business scales Department leads own their own numbers and don't need to be chased Key stakeholder relationships, including the EOR partnership, are running smoothly with clear governance in place The business hits growth targets that directly translate into bonuses for you and the team Who We're Looking For A senior operator with a track record in BPO, EOR, or remote staffing environments, who already understands the operating model and stakeholder complexities involved Someone who has personally taken a founder-led services business through a serious growth stretch, ideally somewhere in the $5M to $20M+ range Experience in global or multi-currency businesses is valuable, given the financial considerations across markets, EOR arrangements, payroll, and workforce costs Someone who has built structure and management layers into a business that previously ran on informal coordination Experience leading distributed or cross-border teams, ideally with exposure to the Philippines A leader who can hold people accountable with warmth, not fear. Firm, fair, and respected Commercially sharp on margin, capacity, and utilisation, with the confidence to push back on a founder when it's the right call High integrity, low ego, genuinely hands-on Someone who wants their work directly tied to the growth of the business, not just a pay cheque at the end of the month Nice to Have Direct experience building or leading Philippines-based teams Comfort with CRM and operational tooling such as GoHighLevel or similar The Details Full-time and fully remote Quarterly and annual bonuses tied to business growth, so as AgentSync scales, your rewards scale with it National and international travel required A genuine second-in-command seat, with direct, daily access to the founder The chance to design and own the operating system of a business still early enough in its scale-up that your fingerprints will be on everything A front-row seat to how a fast-growing, founder-led business is built, alongside the same community of founders and operators we work with through our Built to Lead Podcast