Flipside Digital Content Company Incorporated
Employment Type: Full-time Work Arrangement: Remote Location: Philippines Schedule EU-aligned working hours About The Role We are looking for a Customer Success Specialist with experience in data annotation, AI-data operations, customer success, or account management to support our portfolio of European customers. You will serve as a key point of contact for assigned EU accounts, building strong customer relationships, monitoring account health, coordinating internal teams, and ensuring customer requirements and concerns are properly addressed. The ideal candidate is a strong communicator who understands data annotation operations, can manage multiple priorities, and is comfortable working with international customers and AI-enabled tools. Key Responsibilities Customer Relationship Management Serve as the day-to-day customer contact for assigned EU accounts. Build and maintain strong relationships with customer stakeholders. Understand customer objectives, requirements, and success expectations. Conduct regular customer meetings and provide timely updates. Document customer concerns, decisions, commitments, and action items. Account Health & Risk Management Monitor customer satisfaction, account health, delivery performance, and potential risks. Identify customer concerns and expectation gaps before they become escalations. Maintain account-health reports, action trackers, and risk updates. Coordinate with internal teams to address customer concerns and ensure timely resolution. Escalate significant customer or delivery risks when necessary. Data Annotation & Operations Support Understand data annotation workflows, guidelines, specifications, and quality requirements. Help translate customer requirements into clear instructions for delivery, quality, and training teams. Coordinate clarification of ambiguous guidelines, edge cases, and quality concerns. Monitor operational metrics such as accuracy, throughput, turnaround time, rejection rates, rework, and service-level performance. Coordinate with Quality and Training teams to incorporate customer feedback and improve processes. Internal Coordination Work closely with Project Management, Quality Assurance, Training, Workforce Management, Production, Technology, and Commercial teams. Ensure customer requests have clear internal owners and realistic completion timelines. Follow up on action items and provide customers with accurate progress updates. Support the transition of new customers and projects from sales to delivery. Customer Meetings & Reporting Prepare meeting agendas, performance summaries, risk updates, and action items. Lead or support weekly, monthly, and quarterly customer review meetings. Present operational data and performance updates in a clear and customer-friendly manner. Maintain accurate customer and account reports. Customer Retention & Growth Monitor customer satisfaction, engagement, and renewal risks. Support account renewals and customer discussions. Identify potential opportunities for additional projects or services. Gather and document customer feedback to improve customer experience. AI-Enabled Work We encourage the responsible use of company-approved AI tools to improve productivity and customer service. You will be expected to use AI tools for activities such as: Meeting preparation and summarization Customer communications and reporting Analysis of operational data and customer feedback Identifying trends and recurring issues Preparing initial drafts of reports and customer updates Improving repetitive customer-success workflows Human review and judgment are required for all AI-assisted work. Qualifications At least 3 years of experience in Customer Success, Account Management, Client Services, Project Coordination, Service Delivery, or a related field. Direct experience in data annotation, AI-data operations, machine-learning data services, or a closely related field . Understanding of annotation guidelines, quality assurance, calibration, rework, acceptance criteria, and production workflows. Experience working with international customers , preferably European accounts. Excellent written and spoken English. Strong customer-facing, presentation, and stakeholder-management skills. Ability to analyze operational data and communicate performance clearly. Strong organizational and time-management skills with the ability to manage multiple accounts and priorities. Willingness to work on an EU-aligned schedule . Practical experience using generative AI tools for analysis, communication, summarization, or workflow improvement. Familiarity with CRM, project management, reporting, and collaboration tools. Preferred Qualifications Experience with computer vision, autonomous driving, robotics, mapping, generative AI, or complex annotation projects. Familiarity with image, video, text, audio, LiDAR, point-cloud, or multimodal annotation. Experience handling ambiguous annotation guidelines or recurring quality issues. Experience managing multiple international customer accounts. Familiarity with GDPR and data protection practices. Experience creating AI-assisted workflows while maintaining confidentiality and data security. Remote Work Requirements As this is a fully remote position, applicants must have: A dedicated and professional home workspace suitable for customer meetings. A reliable primary internet connection with at least 100 Mbps download / 20 Mbps upload . A backup internet connection from a different provider or technology. Reliable electricity and an appropriate power-backup solution . A laptop/desktop setup suitable for remote work and video meetings. The ability to maintain confidentiality and work securely from the approved location. Availability during the agreed EU-aligned working schedule. What Success Looks Like Success in this role will be measured through: Customer satisfaction and account health Timely and accurate customer communication Effective management of customer action items Reduction of recurring customer concerns Early identification of customer and delivery risks Strong coordination between customers and internal teams Customer retention and renewal support Effective and responsible use of approved AI tools Why Join Us? This is an opportunity to work closely with international customers in the AI and data-annotation industry , collaborate with cross-functional teams, and play a key role in improving customer experience and account success. If you are customer-focused, highly organized, comfortable working with international stakeholders, and have hands-on experience in data annotation or AI-data operations, we’d love to hear from you. Apply now and join our team! Benefits Company events Opportunities for promotion Pay raise Work from home Work Location: Remote
Flipside Digital Content Company Incorporated
