Contract Manager

Job Description

Job Description Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? The Role: Contract Manager We are looking for an experienced professional who can help us deliver exceptional customer experiences and generate commercial value for our business. What will you do? The Contract Manager is primarily responsible for building and maintaining long-term customer relationships and strategic partnerships. This role also requires fostering strong collaboration with internal stakeholders to enhance the overall customer experience and reinforce the value Schneider Electric brings to our customers' businesses. Duties and Responsibilities: Own contracts for your assigned offer or region and assist with all administration processes for said contracts, promoting teamwork, flexibility, and customer satisfaction. Coordinate services through the life of the customer contract by entering, enriching and activating customer contracts in Bridge Front Office, sending welcome letters, managing work orders, scheduling their remote services, sending expiration notices, and creating renewal quotes for the sales team. Update and maintain customer account and contract information in Bridge Front Office. Reporting on different contract metrics. Acts as a liaison between the Business Development Managers, Inside Sales, and the Connected Services Hub for service contracts. Driving collaboration and ensuring our customers are in contact with the right person for their needs. Generates upgraded licenses for customers Power Monitoring Software. Update /Verify accuracy of internal orders using tools such as SAP, ESPS, Quote to Cash, SMS, bFS, etc Coordinates new processes and manages challenges with respect to customers contracts and deliverables. Work with the Power Management University for training subscriptions, classes, and coupons. Coordinate with customers via phone and email to schedule Power Advisor Analysis service Assign and plot Power Advisor extraction and consultation meetings for Engineers Execute all administrative requests, these can include, but are not limited to: Creating quotes Building master agreements Data cleansing Account/Asset registration/revisions Entitlement accuracy check Asset information report pull Contract enrichment / Contract review / Contract validation Direct Account Request Complaint/Requests / CCC Action creation Billing / Invoicing requests CVCP creation/management Queue management PO Issuance / PO Receiving WO or Case validation and/or closing. Provides backup support for other service and support administrators. Perform other related duties as assigned by NAM and PLP leadership team. (External) English Qualifications: Who would be successful? Bachelor’s degree in Computer Science/Information Technology, Business Studies/Administration/Management or equivalent. At least 2 years of experience in customer service, order administration, or a similar customer-facing role. Strong verbal and written communication skills, with the ability to communicate effectively with customers and internal stakeholders. Customer-focused with excellent interpersonal and collaboration skills. Experience with data entry and maintaining high levels of accuracy in administrative tasks. Strong analytical, problem-solving, organizational, and time management abilities. Detail-oriented with a high level of accuracy and commitment to quality. Proficiency in Microsoft Office applications and other business systems is an advantage. Experience in customer service, order management, contract administration, or related functions is preferred. What's in it for me? Diverse project portfolio that accelerates your skills and career development Collaborative culture with access to mentorship and learning opportunities Meaningful work that directly impacts customer success and satisfaction Clear pathways for advancement within project management and operations Ready to launch your career in project execution? We'd love to hear from you! Local Benefits (English): Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page. Country-specific programs and initiatives may be available. (External) English Company Boiler Plate: Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.