Hospitality Operations Coordinator (Remote)

Job Description

T-Mate is looking for an exceptional communicator and problem solver to become the operational hub of our client's boutique hospitality business. Our client's portfolio includes an 8-room boutique inn and three vacation homes in Waco, Texas. The properties are intentionally designed around self-check-in, automation, and efficient systems—not a traditional front desk. Your primary responsibility is to ensure our guests have an outstanding experience while coordinating the behind-the-scenes operations that keep our client's properties running smoothly. As our hospitality systems become more efficient, you'll gradually take on additional administrative responsibilities within our client's real estate company. This is an opportunity to grow into a broader operations role over time. Roles and Responsibilities Guest Experience Manage guest communication from reservation through checkout. Answer phone calls, messages, and booking inquiries. Resolve guest questions and concerns professionally. Coordinate guest issues with housekeeping, the Inn Steward, or maintenance when needed. Monitor and respond to guest reviews. Hospitality Operations Manage our property management system (Hostaway). Maintain calendars, listings, and automated guest messaging. Coordinate daily operations with housekeeping, the Inn Steward, and maintenance contractors. Track operational issues until they are fully resolved. Help ensure every property is guest-ready each day. Operations Improvement Document Standard Operating Procedures (SOPs). Identify opportunities to improve efficiency and automation. Recommend process improvements that reduce manual work and create a more autonomous operation. Administrative Support (Secondary Responsibility) As operational capacity allows, provide administrative support for our client's broader real estate portfolio, including: Tenant communication Vendor coordination Scheduling Document organization General administrative projects Requirements and Required Skills Exceptional spoken and written English - You must communicate clearly, confidently, and professionally with guests by phone, email, and messaging. Comfortable speaking on the phone - You should sound polished, friendly, and confident in every conversation. Available to work approximately 10:00 AM – 10:00 PM Central Time on a rotating schedule established by the company. Highly organized with excellent attention to detail and strong follow-through. Able to think independently and make sound decisions without constant supervision. Comfortable learning new technology , including hospitality software, AI tools, and cloud-based applications. Committed to continuous improvement . We value people who improve systems, document processes, and help eliminate repetitive work. Gmail Fundamentals - Proficiency in using Gmail for communication. Google Sheets Formatting - Ability to format and manage data in Google Sheets. Creating Job Ads - Experience in crafting effective job advertisements. Accuracy & Attention to Detail - Strong focus on precision in all tasks. What Success Looks Like Guests consistently receive prompt, professional, and friendly service. Operational issues are resolved quickly and independently. Contractors and vendors are well coordinated. The properties consistently operate according to documented systems. You actively improve processes and help reduce owner involvement in day-to-day operations. The Ideal Candidate Takes ownership and enjoys solving problems. Communicates with confidence and professionalism. Thrives in a hospitality environment. Loves creating organized systems and improving workflows. Learns quickly and embraces new technology. Wants to grow into a larger operations role as the business evolves. If you think you are a qualified candidate, kindly fill out this application form: https://app.zenhire.ai/position/6a5e631f3181b03dc539b66b/simulation/apply/form?utm\ source\=indeed Only applications in the provided link will be entertained. Pay: Php30,000.00 - Php40,000.00 per month Benefits Work from home Application Question(s): How many calls did you handle within a day? Share a time when you handled guest experience. Give at least 5 operations and administrative tasks that you handled. Experience: Hospitality: 3 years (Required) Work Location: Remote