Oltask
Oltask is looking for the next Customer Care Professional -- a go-getter who is driven, goal-oriented, and hungry for success. A team player who takes pride in helping customers. S/he is patient, shows empathy, and understands the importance of effective communication. A person who understands customers' needs and advocates for them when necessary. Naturally solution-oriented and eager to provide efficient and rapid answers with confidence, and will ask for help if required. Over the years, Oltask has grown from a small company supporting small to medium-sized businesses in the US, Canada, Australia, and Europe . Qualifications Minimum 3 years of experience in customer service (both phone calls and emails) Full-time position availability Excellent, business-like English communication skills, both written and spoken Can easily provide clear instructions, both in writing and over the phone Passionate about self-care and holistic health Exceptional listening skills with an ability to understand customer needs Critical thinker with a sharp and analytical mind, a quick learner A-player mindset, consistently delivering outstanding performance Goal-oriented individual with a proven history of being a rockstar customer support specialist Excellent computer skills (Windows, Office, Google Suite, CRMs) Organized, self-starter, and not afraid to take on challenges Punctual and reliable, with no attendance issues. Responsibilities Assist customers with queries related to orders, products, and payments via email or phone calls Identify and assess customers' needs to achieve high satisfaction Maintain a positive, empathic, and professional attitude toward customers at all times. Communicate regularly with the rest of the team and management via Slack/Skype/Email Meet required targets and KPIs. Convey solutions and ideas that can improve the Customer Service Experience Technical Requirements: Laptop/desktop, 8GB of RAM or more Internet speed faster than 50 MBPS Internet backup Pay: From Php30,000.00 per month Benefits Paid training Work from home Application Question(s): Do you have previous experience managing a team? If so, how many years, and in what role? Experience: BPO customer service: 3 years (Required) Inbound upselling and cross-selling in a BPO setup: 2 years (Preferred) Language: English fluently and can clearly express ideas (Required) Work Location: Remote
Oltask
