SupportNinja
• Work Setup: Hybrid at The Sanctum, SM - North EDSA, QC (Once a month onsite) Start Date: ASAP Schedule • 9:00PM-6:00AM (Manila) M-F BASIC JOB SUMMARY: • Responsible for customer facing conversations and negotiations relating to renewing, up-selling, and closing SaaS license contracts for a pool of accounts. Renewal Managers are expected to engage as needed in escalated renewal situations and will also support the Team Lead in-process reviews and compliance. • What does a day in the life of a Commercial Renewal Specialist look like? • Increases renewal sales for customer accounts (including encouraging additional products, reducing downsell and churn, and processing price increases). • Accountable for timely subscription renewals for customers in assigned territory. • Accurately forecasts risks and opportunities in territory. • Educates customers on business practices and associated contractual implications. • Ensures customer awareness and understanding of applicable product elements. • Maintain account team relationships and transfer leads as appropriate. • Prepares correct Order Forms and Proposals. • Work closely with finance and legal teams to ensure all contracts meet customer and company needs. • Collaborate with the assigned Customer Success Manager and Account Executive to develop and execute renewals strategy, improve product adoption, and address churn risk in the business. • Experience recording information in Salesforce or similar CRM system preferred (not required) • What are the required qualifications of a Commercial Renewal Specialist? • 1-2 years of experience in renewals, customer success, account management or equivalent customer facing role • 4-year college degree or equivalent business experience • Ability to comprehend, analyze, and research to gain a better understanding of various facets of account information • Basic to intermediate skills in MS Excel • Keen to details and have a knack for accuracy • Good communication skills with both internal and external clients • Comfortable in a fast-paced environment with multiple deadlines and fast turnarounds • Experience collaborating with multiple stakeholders across the company • Competence in conducting discovery calls related to renewal engagement, negotiation, and deal-closings skills Behavioral Competencies • Strong level of urgency, organization, and prioritization skills. • Strong negotiation skills with experience driving contracts to completion. • Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level. • Highly effective communication skills and capable of explaining complex situations clearly and credibly across all functions and levels of the organization. • Team player who enjoys assisting where needed and finding ways to help. Ninja Perks and Benefits Competitive compensation • Adherence to government-mandated benefits Retirement Savings Program with Company Matching Life Insurance • HMO on day 1 • Paid time off, birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready? • If you are interested, you can access your instant interview here: https://alpharun.com/i/RFIkWerATVE7YNPIbD9jL
SupportNinja
