Christmas ornaments
Are you confident on the phone, persuasive in chat, and comfortable guiding customers toward a decision? We are a U.S.-based electronics repair company handling customer inquiries through phone, chat, Facebook, Google messages, text, and email. We’re looking for a sales-oriented Customer Service Representative who can confidently communicate with customers, ask the right questions, follow up, and turn conversations into calls and store visits. This role also requires someone who is comfortable handling customer concerns and occasional escalations . You should be able to speak with frustrated or unhappy customers professionally, understand their concerns, and help move the conversation toward a resolution. This is not basic customer support. We want someone who is proactive, confident, comfortable picking up the phone, and motivated by results. What You’ll Do Handle inbound customer inquiries and sales leads Guide customers toward phone calls, appointments, or store visits Follow up with warm leads by phone, text, or email Convert leads to sales! Handle customer concerns, complaints, and escalations professionally Track basic KPIs such as response times, follow-ups, and conversions Assist with other administrative tasks as needed What This Role Is NOT ❌ Script-only customer support ❌ Passive "answer and wait" support ❌ A role where you simply send prices and end the conversation We want someone who moves conversations forward, follows up, and takes ownership. Who We’re Looking For Strong spoken and written English Confident and professional on the phone Experience in customer service, sales, appointment setting, or lead handling Comfortable speaking with frustrated or unhappy customers when needed Proactive and willing to follow up instead of waiting for customers to respond Organized, reliable, and able to work independently Schedule Full-time, remote U.S. Eastern Time 40 hours per week Monday to Saturday schedule Compensation With bonuses/commissions Stable, long-term opportunity Potential to grow into a senior or lead role Benefits Work from home Performance-based incentives Long-term growth opportunity Application Questions Are you able to start ASAP? Are you comfortable using Time Doctor? Are you confident to handle upset customers? Pay: Php30,000.00 - Php40,000.00 per month Benefits Additional leave Company Christmas gift Opportunities for promotion Paid training Pay raise Work from home Application Question(s): do you have experience in cellphone or computer repair? when can you start? are you willing to use timedoctor? (Timetracker) Work Location: Remote
Christmas ornaments
