Support Analyst I-1

Job Description

We’re looking for a thorough, production-minded professional to join our Background Screening operations team. In this role, you’ll support multiple internal departments by processing and researching the individual components that make up a complete background check — including employment and license verifications, motor vehicle records, drug test monitoring, and document management. Background screening is a regulated, detail-intensive industry. Every record you process contributes directly to hiring decisions made by our US-based clients. Accuracy, confidentiality, and the ability to meet daily throughput targets are non-negotiable in this role. If you thrive in a structured, fast-paced environment and take pride in getting it right the first time, this is the role for you. This is not a voice-heavy or sales role. The majority of your work will be research-based, data entry-driven, and process-oriented — making it well-suited to candidates who prefer focused, independent production work over high-volume customer interaction. What You’ll Do Process and manage background check components across multiple internal operations queues, including document management, internet research, drug test result monitoring, professional license verification, and Department of Motor Vehicle (DMV) record retrieval Conduct thorough online research using US government databases, licensing boards, state agency portals, and third-party sources to verify applicant credentials and records Monitor and update drug test result statuses in the system, flagging exceptions or delays for review Verify the active status of professional licenses across a wide range of industries and US jurisdictions Retrieve and process motor vehicle records (MVRs) from state DMV sources in accordance with established procedures Maintain organized and accurate documentation throughout the background check lifecycle Meet daily key performance targets including keystroke-per-hour (KPH) and turnaround time standards Handle all applicant and client data with strict confidentiality in compliance with the Fair Credit Reporting Act (FCRA) and internal data privacy policies Participate in ongoing regulatory, compliance, and process training as required Support additional operational tasks across departments as business needs evolve What We’re Looking For Minimum typing speed of 40 WPM and data entry speed of 8,000 keystrokes per hour (KPH) with strong accuracy — production metrics are a core part of this role Exceptional attention to detail; you catch errors before they become problems Strong internet research skills with the ability to navigate unfamiliar US government and third-party websites efficiently Demonstrated ability to handle sensitive personal information with absolute discretion — background check data is highly confidential Self-directed and production-focused; you manage your queue and meet daily targets without needing constant supervision Comfortable toggling between multiple work queues and task types throughout the day Strong reading comprehension skills — you’ll regularly interpret regulatory documents, state records, and licensing data Good written English for internal documentation and occasional client or interdepartmental communication Prior BPO experience in data processing, records management, healthcare information, insurance, or a compliance-adjacent back-office function is a strong advantage Experience with US-based background screening platforms or knowledge of FCRA processes is a plus, though not required — full training provided All work performed in this role is subject to FCRA compliance standards. Strict confidentiality of applicant and client data is required at all times. About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!