Legnetix, Inc
Job Summary - We are seeking an energetic and dedicated Customer Support Specialist to join our dynamic team! In this role, you will be the first point of contact for our valued clients, providing exceptional service and support across multiple channels. Responsibilities - Customer Support: Respond to participant inquiries via phone, email, or chat regarding enrollment, account management, payment methods, and account activation. - Issue Resolution: Troubleshoot and resolve participant concerns, such as technical issues, billing questions, and program navigation. - Account Management: Assist participants with updating their account information, including vehicle details, payment methods, and personal information. - Documentation: Maintain accurate records of customer interactions, transactions, and feedback using internal systems. - Product Knowledge: Stay up-to-date on Legnetix's services, policies, and procedures to provide accurate information to participants. - Collaboration: Work closely with other teams, such as technical support and program management, to ensure a seamless participant experience. - Feedback Collection: Gather customer feedback to identify common concerns and suggest improvements to processes and systems. Qualifications - An associate degree is required and or BS preferred. - Bilingual (Spanish and English) required. - Proven experience in a customer service or related role. - Strong verbal and written communication skills. - Excellent problem-solving and conflict-resolution abilities. - Proficiency in using customer support software, CRM systems, and Microsoft Office Suite. - Ability to multitask and prioritize in a fast-paced environment. - Empathy, patience, and a customer-first attitude. About Us - Legnetix is a cloud-native tolling back-office SaaS platform used by U.S. transportation agencies to manage customer accounts, toll transactions, payments, violations, and operational workflows at scale. - How To Apply - If you're passionate about providing exceptional customer service and making a difference, we'd love to hear from you! Submit your application and resume to hr@legnetix.com - Job Type: Full-time - Work Location: Remote
Legnetix, Inc
