Claims Recovery Agent

Job Description

Day Shift, Remote (Philippines) Cruise Control Group is seeking a Claims Recovery Agent who is confident managing third-party at-fault claims recovery end-to-end, leading settlement negotiations with insurers, and maintaining high-level oversight of claims administration within a fast-paced, metrics-driven environment. About Cruise Control Group Cruise Control Group is an Australian offshore staffing company that partners with a range of clients to build high-performing remote teams. We manage the end-to-end recruitment and support process, connecting skilled professionals with roles that offer genuine long-term career growth. About The Role The role is going to support a vehicle subscription and fleet management provider, giving customers flexible access to vehicles without the commitments of traditional ownership or leasing. Reporting to the Fleet Asset Manager, the Claims Recovery Agent is responsible for assisting customers, suppliers, and the extended team by navigating through the claims process. This role administers, communicates, and recovers third-party at-fault claims within a fast-paced environment, managing recoveries from Third Party Insurers for customers who have encountered motor claims during their Karmo group subscription and driving the recovery phase of the process. A core requirement is maintaining high-level oversight of claim handling, archiving, reporting best practices, and documenting relevant departmental policies. Key Responsibilities Execute internal claims management protocols to ensure best practices and maximize recovery outcomes. Lead settlement negotiations with involved third-party insurers. Collaborate with the Asset Manager to mitigate and finalize third-party losses. Manage the recovery of losses resulting from motor vehicle collisions. Administer claims files effectively through comprehensive administrative management. Update and maintain accurate file records within the claims database systems. Serve as the primary point of contact for the Asset Manager regarding recovery processes. Consistently provide exceptional customer service performance. Partner with operations to drive continuous improvement in claims reporting and management. Foster strong collaborative relationships across the Karmo group and with external supply networks. What We're Looking For Essential Skills Strong administrative and organizational capabilities to uphold departmental standards. High-level technical aptitude across the full Microsoft Office suite. Exceptional clarity and professionalism in written and verbal communication. A genuine customer-centric focus with empathy and professionalism. Unwavering precision in claim documentation and file maintenance. Agility and confidence navigating complex decision-making processes. Essential Experience Demonstrated history in client-facing environments with a customer-first commitment. Proven ability to operate effectively within a dispersed, national team structure. Practical experience driving functional delivery and maintaining workflow momentum. A consistent record of attaining and surpassing key metrics and targets. Expertise in analyzing, interpreting, and applying complex operational protocols. Exceptional organizational skills managing legal documentation and compliance for vehicle subscriptions. High-level proficiency in professional verbal and written communication. Technical literacy across electronic databases and search platforms. Ability to rapidly learn and articulate service information to guide customers. Competence navigating diverse technologies and platforms within a subscription model. Key Behaviours Customer-Centricity, Collaborative, Accountability, Continuous Improvement, Detail-Oriented \& Organised, Values-Driven Industry Experience Motor vehicle claims / insurance recovery; vehicle subscription / fleet management Tools Microsoft Office, CRM systems, Subscription Platform, claims database systems How To Apply 1. Click the Apply button. 2. Submit a copy of your updated CV. 3. Ensure your CV includes your updated contact details, email address, and contact number. Alternatively, you may email your CV directly to Cruise Control Group's recruitment team at recruitment@cruisecontrolgroup.com.au