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Executive Virtual Assistant — Remote (Philippines) Advanced Digital Automotive Group \| Full-Time \| Remote \| MST Hours Salary: Competitive — based on experience (USD, paid monthly) ------------------------------------------------------------------------ About The Role We are hiring an Executive Virtual Assistant to support our CEO and senior leadership team at Advanced Digital Automotive GrJob Title: Client Success Manager Location: Remote (Worldwide) Job Type: Full-Time Working Hours: MST (Mountain Standard Time) Job Overview We are looking for a client-focused Client Success Manager to own relationships across our account base post-onboarding. This is an accountability role — you are the primary contact for assigned clients, you drive retention and growth, and you are measured on outcomes, not activity. Key Responsibilities Client Relationship Management \ Own the post-onboarding relationship for a defined portfolio of client accounts \ Conduct regular check-ins and quarterly business reviews to assess satisfaction and identify growth opportunities \ Act as the internal advocate for client needs — escalating issues and driving resolution across departments \ Monitor client health metrics and proactively address churn risk before it escalates Account Growth \& Retention \ Identify upsell and cross-sell opportunities within the existing client base and collaborate with the sales team to close \ Develop account growth plans aligned to client objectives and ADVDMS service capabilities \ Track and report on contract renewals, account expansion revenue, and retention rates \ Deliver client-facing performance reports with clear commentary on results and next steps Internal Coordination \ Brief internal teams (content, paid media, SEO) on client priorities and campaign changes \ Ensure deliverables are completed on time and to the standard set in client agreements \ Maintain accurate account records in the CRM — contacts, activity logs, and pipeline status \ Flag scope creep or resourcing issues to management before they affect client delivery Requirements \ 3\+ years in a client success, account management, or customer success role within a digital agency or SaaS environment \ Working understanding of digital marketing services — paid media, SEO, content, social — at a client-briefing level \ Exceptional written and verbal communication — comfortable presenting to senior stakeholders and business owners \ Experience using CRM tools (GoHighLevel, HubSpot, Salesforce, or equivalent) \ Track record of driving retention, renewals, and account growth — numbers expected at interview \ Demonstrated ability to manage difficult client situations calmly and find practical resolutions \ Availability to work full-time in MST hours Nice to Have \ Agency background managing multiple client accounts simultaneously \ Ability to build and present client-facing dashboards (Looker Studio, Google Analytics 4\) \ Demonstrated success converting upsell opportunities within managed accounts \ Familiarity with GoHighLevel CRM and automation workflows Additional Information \ Remote role – open worldwide \ Full-time position (no freelance) \ Competitive salary based on experience \ Immediate start How To Apply Submit your CV and include your retention rate, average account growth %, and one example of a difficult client situation you resolved. Only shortlisted candidates will be contacted. oup, a US-based digital marketing company specialising in SEO and digital solutions for the automotive industry. This is not a task-ticker role. We need someone who takes ownership, drives things forward without being chased, and is confident enough to represent our company in direct communication with US clients, attorneys, and partners. If you need to be told what to do at every step, this is not the right fit. You will be the person our CEO relies on to keep things moving — scheduling, client communication, travel, follow-ups, research, and anything else that needs to get done so the business runs smoothly. ------------------------------------------------------------------------ What You Will Do Manage the CEO's calendar, schedule meetings, and coordinate across time zones Make and receive calls to US clients, attorneys, vendors, and partners on behalf of the CEO Book domestic and international travel — flights, hotels, transfers, and itineraries Handle email triage, draft correspondence, and follow up on outstanding items Track tasks and open items across multiple projects and make sure nothing falls through the cracks Liaise with internal team members and external parties to coordinate information and action Manage data, files, and records across Zoho and other company platforms Identify process inefficiencies and proactively bring solutions — not just problems Handle sensitive and confidential matters with professionalism and discretion ------------------------------------------------------------------------ WHAT WE NEED FROM YOU 3\+ years of experience as an Executive Assistant, Personal Assistant, or Senior VA Confident, neutral English — you will be speaking to US clients and professionals daily Strong initiative — you see what needs to be done and you do it without waiting to be asked Professional phone manner — comfortable calling law firms, clients, and vendors without hesitation Excellent written English — emails, summaries, and follow-ups must be polished and professional Reliable high-speed internet and a dedicated home workspace Availability to work full-time on MST (Mountain Standard Time) hours Strong organisational skills — you track everything, miss nothing, and follow through ------------------------------------------------------------------------ PREFERRED BUT NOT REQUIRED Experience with the Zoho platform suite (Zoho CRM, Zoho Projects, Zoho Mail, or similar) Previous experience supporting a CEO, Founder, or C-suite executive Experience working with US-based companies or US clients ------------------------------------------------------------------------ WHAT THIS ROLE IS NOT This is not a part-time or project-based position. We are hiring for a long-term full-time role. This is not a role for someone who needs close supervision or step-by-step instruction. This is not a passive admin role. You will be expected to think, act, and communicate independently. ------------------------------------------------------------------------ How To Apply https://advanced-digital-automotive-group.careers-page.com/jobs/ce29f99c-33fa-4bca-9f32-fb801ce3adb6 ------------------------------------------------------------------------ NOTE ON SALARY Salary is competitive and based on experience. We pay in USD monthly. ------------------------------------------------------------------------ Advanced Digital Automotive Group — Executive Virtual Assistant — Indeed / Upwork — May 2026 Pay: From Php100,000\.00 per month Application Question(s): Did you apply on the link provided in the description? Work Location: Remote
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