Unique Genius
Overview We are seeking a professional, organized, and customer-focused Customer Service & Administrative Coordinator to support the day-to-day operations of a growing landscape company. This role serves as the first point of contact for customers, handling inbound calls, managing schedules, maintaining accurate CRM records, and providing administrative support to ensure smooth business operations. The ideal candidate has excellent English communication skills, a friendly and professional phone presence, strong organizational abilities, and can work independently while delivering outstanding customer service. Key Responsibilities Customer Service & Phone Support Answer inbound phone calls professionally and promptly Respond to customer inquiries and provide exceptional customer service Schedule appointments, consultations, and service visits Communicate scheduling updates, confirmations, and follow-ups with customers Route calls and messages to the appropriate team members when necessary CRM & Administrative Support Maintain and update customer records using LMN CRM Enter and manage customer information, job details, and service notes accurately Assist with general administrative and back-office tasks Maintain organized digital records and documentation Support daily operational workflows and administrative processes Scheduling & Coordination Coordinate schedules for field crews and appointments Monitor calendars and help ensure efficient scheduling Assist with customer follow-ups and appointment confirmations Qualifications Excellent verbal and written English communication skills Professional, friendly, and confident phone presence Previous experience in customer service, administrative support, or virtual assistance Experience working with CRM systems (LMN experience is a plus) Strong organizational skills with exceptional attention to detail Ability to multitask and prioritize effectively Self-motivated, dependable, and proactive Comfortable working independently in a remote environment Preferred Experience Experience supporting a landscaping, construction, home service, or field service company Familiarity with LMN (Landscape Management Network) or similar CRM/software Experience scheduling field technicians or service appointments What We're Looking For A dependable professional with an excellent phone voice and customer service mindset Someone who creates a positive first impression with every customer interaction Highly organized with strong follow-through Detail-oriented and proactive in solving problems A team player who can support operations and help keep the business organized Success in This Role Success means providing outstanding customer service, maintaining accurate CRM records, ensuring schedules run efficiently, and delivering reliable administrative support that helps the operations team stay organized and focused on serving customers. Pay: From Php45,000.00 per month Benefits Work from home Experience: Customer service: 2 years (Preferred) LMN : 1 year (Preferred) Landscape: 1 year (Preferred) Work Location: Remote
Unique Genius
