EmpowerU
Founded in November 2019, EmpowerU, Inc. has rapidly evolved from its origins within a leading global brand's tele-service support group to become a standalone entity renowned for its exceptional service delivery. Our organization is driven by a culture that emphasizes resilience, excellence, and a strong sense of community. We prioritize the well-being and professional development of our team members, treating each one as a valued internal client. This approach ensures excellence in service delivery and fosters meaningful relationships with all stakeholders. Core Values: EmpowerU, Inc. is anchored in four fundamental values, known as the 4Cs: Care, Communication, Camaraderie, and Commitment. These principles guide our interactions with clients and among team members, ensuring a cohesive and supportive work environment. Care: Our dedication to exceeding client and stakeholder expectations is paramount. Communication: We maintain transparent and continuous communication to provide exceptional support. Camaraderie: We foster a culture of inclusivity and unity, making our workplace feel like a second home. Commitment: Our unwavering pursuit of excellence defines our approach to every task. Role Overview About The Role We are seeking an experienced and highly organised People Operations & HiBob Lead to join our Philippines shared-services operation supporting an international group. This is a hands-on role with primary ownership of HiBob, the Group's HR information system. You will be responsible for ensuring that HiBob accurately reflects the organisation, including employee records, organisational hierarchy, reporting lines and other people data. You will also lead key People Operations processes covering onboarding and offboarding, recruitment administration, performance reviews, people documentation and management reporting. The successful candidate will have at least five years of relevant HR / People Operations experience and strong hands-on experience with HiBob. You should be highly process-oriented, detail-focused and comfortable working across an international organisation. This role is ideal for someone who enjoys creating structure, improving HR processes, maintaining data integrity and making People Operations run efficiently through good systems and processes. Key Responsibilities HiBob & HRIS Management Take primary ownership of HiBob administration and ongoing HRIS management. Maintain accurate organisational hierarchy, reporting lines, job titles and employee records within HiBob. Ensure HiBob accurately reflects the Company's approved organisational structure. Maintain the integrity, accuracy and completeness of employee data. Regularly audit HiBob against the approved organisation chart and identify discrepancies. Maintain appropriate HRIS permissions, workflows and employee information. Ensure changes to employee status, reporting lines, roles and organisational structure are accurately reflected in HiBob. Produce accurate people reports and management information from HiBob. Identify opportunities to improve the use, configuration and effectiveness of HiBob across the organisation. Ensure HiBob remains a reliable and accurate source of employee and organisational information. Onboarding & Offboarding Own and continuously improve standard employee onboarding processes, using HiBob and other relevant systems. Coordinate onboarding activities across People Operations, hiring managers and internal stakeholders. Ensure new employees complete required documentation, system access, induction and other onboarding requirements. Establish clear onboarding workflows, responsibilities and completion timelines. Coordinate employee offboarding, including required documentation, HRIS updates, access changes and internal notifications. Monitor onboarding and offboarding completion and identify delays or process gaps. Recruitment Operations Coordinate recruitment administration and operational processes with hiring managers. Maintain recruitment trackers and ensure candidates progress efficiently through the recruitment workflow. Coordinate interview scheduling, candidate documentation, approvals and onboarding handovers. Ensure new hires are correctly set up and transitioned into the appropriate People Operations and HRIS processes. Establish clear recruitment service levels covering key stages from recruitment request through to start date. Monitor recruitment activity and provide management reporting on recruitment progress and turnaround times. Ensure recruitment records and relevant employee documentation are properly maintained. Performance Management & Appraisals Implement and coordinate structured, scorecard-based performance appraisal cycles. Use HiBob and other appropriate systems to support performance-review workflows and recordkeeping. Establish practical processes and timelines for managers and employees. Coordinate appraisal completion and follow-up. Support managers in understanding and applying the Company's performance-review framework. Monitor appraisal completion and quality. Identify opportunities to improve the performance-management process. Support the rollout of appraisal processes across the international organisation in a consistent and practical manner. People Policies & Documentation Maintain and organise People Operations policies, procedures, templates and supporting documentation. Ensure key people processes are documented, accessible and consistently applied. Maintain appropriate employee records and documentation. Prepare and maintain management reports relating to People Operations. Identify gaps in documentation and recommend practical improvements. Employee Relations & Specialist Matters Provide appropriate first-level People Operations support to managers and employees. Recognise when employee-relations, employment-law or other specialist HR matters require escalation. Coordinate with appropriate internal or external HR/legal specialists when specialist advice is required. Ensure sensitive employee matters are handled professionally and confidentially. Support managers while recognising the boundaries between operational HR support and specialist legal or employee-relations advice. What Success Looks Like HiBob / HRIS HiBob accurately reflects the approved organisational structure. Employee records, reporting lines and job information are complete and accurate. Regular HRIS audits are completed and discrepancies resolved promptly. Management reports generated from HiBob are reliable and accurate. Onboarding A standard onboarding workflow is operational. New employees complete required onboarding activities within agreed timelines. Clear ownership and service levels are established for each stage of onboarding. Performance A structured, scorecard-based appraisal process is implemented. Appraisal cycles are completed consistently and on time. Managers understand and effectively use the performance-review process. Recruitment Operations A clear recruitment workflow is operational. Recruitment administration is properly tracked. Time-to-interview and time-to-start are monitored and improved. People Operations Clear processes, documentation and service levels are established. Management has reliable People Operations reporting. A practical 90-day People Operations improvement plan is implemented. About You We are looking for someone with strong People Operations / HR operations experience who is highly organised, process-driven and confident working with HR technology. You should have: Minimum 5 years' relevant experience in People Operations, HR operations, HR shared services or a closely related HR role. Hands-on experience using HiBob is strongly preferred. Experience administering an HRIS, including employee records, organisational structures, reporting lines and HR workflows. Experience with HiBob configuration, data management, reporting and/or workflow administration will be highly advantageous. Strong process and documentation discipline. Experience managing onboarding and offboarding processes. Experience supporting recruitment operations and coordinating with hiring managers. Experience supporting or implementing performance-review and appraisal processes. Strong attention to detail and data accuracy. Excellent organisational and administrative skills. Experience working with shared-services, international or multi-country teams is highly desirable. Strong understanding of confidentiality and appropriate handling of employee information. Good judgement regarding when HR, employee-relations or employment-law matters should be escalated to specialist advisers. Excellent communication skills and the ability to work confidently with managers and employees. A practical, solutions-focused approach to improving HR processes. HiBob Experience Candidates with direct, hands-on HiBob experience will be strongly preferred. Experience should ideally include: Maintaining employee profiles and records; Managing organisational structures and reporting lines; Supporting onboarding and offboarding workflows; Managing HRIS data integrity; Generating and interpreting HR reports; Supporting performance-management processes; and Identifying opportunities to improve HRIS configuration and processes. Experience with another major HRIS may be considered where the candidate demonstrates strong transferable HRIS skills and the ability to learn and manage HiBob effectively. What This Role Is — and Is Not This is primarily a People Operations and HiBob ownership role, rather than a traditional generalist HR Manager position. The primary focus is on maintaining accurate HRIS data, building reliable People Operations processes, managing onboarding and offboarding, coordinating recruitment administration, supporting performance-review workflows, maintaining documentation and providing management reporting. You will be expected to take ownership of operational HR matters while recognising when a situation requires specialist employee-relations, employment-law or jurisdiction-specific advice. The ideal candidate combines strong HR knowledge, hands-on HiBob capability, systems thinking, process discipline and excellent operational judgement What We Are Looking For We are looking for someone who is highly organised, dependable, detail-oriented and comfortable taking ownership of HR systems and processes. You should be someone who can look at a disorganised people process and say: “I can structure this, make it measurable, and make it work.” You will have the opportunity to take ownership of HiBob and People Operations within an international organisation and work directly with senior management. If you are passionate about People Operations, HRIS, HiBob, process improvement and building scalable HR infrastructure, we would like to hear from you. Apply with your CV and a brief summary of your People Operations and HiBob experience. Technical & Work Requirements High-speed, reliable internet connection (minimum 50 Mbps download and upload). Backup internet connection. Backup power solution to ensure uninterrupted work. Willingness to work Australian or UK business hours. Flexibility to work weekends and public holidays when required. Available to start immediately. Pay: Php90,000.00 - Php95,000.00 per month Benefits Health insurance Work from home Work Location: Remote
EmpowerU
