Medical Departures Inc.
This is not a bookkeeping or back-office finance role. Medical Departures is looking for a confident and disciplined Collections Agent. This is a phone-focused role—not a general accounting or administrative position. Your main responsibility is to contact clinics, collect patient reports, and follow up on unpaid invoices. What You Will Do Daily Basis Complete at least 80 outbound touchpoints per day using phone calls, WhatsApp, SMS, and email. Contact clinics that have not submitted their patient reports. Confirm whether referred patients attended their appointments and what treatment they received. Follow up with clinics that have not paid their outstanding invoices. Contact each clinic every two days, up to 3 attempts. Escalate the case after three unsuccessful attempts, following the company process. Research alternative contact details through Google, Zoho CRM, or other available sources when a number is incorrect. Record every contact attempt, response, and next action accurately in Zoho CRM. Create and complete follow-up tasks on time. Question unclear clinic responses instead of simply accepting them. For example, if a clinic says a patient was a no-show, you will verify: Was the patient’s name spelled correctly? Was the appointment date changed? Did the clinic use a different phone number or email? Did the patient receive treatment on another date? How Your Performance Will Be Measured Activity alone is not enough. Your results will be measured by: Minimum of 80 or more outbound touchpoints per working day Number of patient reports successfully collected Amount of outstanding invoice payments collected Accuracy and completeness of CRM notes Follow-up tasks completed on schedule Ability to get results—not just make calls You Must Have At least 3 years of direct, high-volume outbound collections experience, or a call-center environment Confident and persistent phone communication Comfortable asking for payment and handling excuses or objections Strong English communication skills Able to follow scripts and structured workflows Disciplined with CRM updates, documentation, and follow-up tasks Comfortable using phone calls, WhatsApp, SMS, and email Resourceful when contact information is missing or incorrect Reliable and able to work independently in a remote environment Available to work hours that overlap with international clinics Strongly Preferred B2B collections, debt recovery, lending, telecom, insurance, healthcare, or medical billing experience Experience collecting from international businesses, clinics, providers, or partners Spanish or another relevant market language Growth Opportunity This position will begin part-time. Agents who consistently achieve the required activity, collect patient reports, recover payments, and maintain accurate CRM records may be considered for a full-time position. Role Details Schedule 5 days on / 2 days off; rotational early, late, and weekend shifts. Cross-regional availability is required. Benefits USD 17.50 mobile data allowance, USD 17.50 internet allowance, 3% healthcare contribution after probation, performance-based bonus, virtual stock options, and work from anywhere. Equipment: Reliable computer, webcam, microphone, quiet workspace, and stable internet of at least 20 Mbps recommended. How To Apply Send your CV to rossarin.phinyowan@medicaldepartures.com and answer these four questions: What type of overdue accounts did you personally collect? How many outbound contacts did you make per day? What portfolio value or monthly collection target did you manage? What was your strongest measurable collection result? \ \ \ Applicants without direct outbound collections evidence will not be shortlisted. Job Types: Part-time, Commission, Permanent Pay: From Php32,540.00 per month Application Question(s): In your most recent collections role, how many accounts did you contact per day, which channels did you use, and how did you record your follow-ups? How much money were you personally responsible for collecting each month? Please provide a specific target and your actual average result. A clients has ignored your calls and messages and has not paid an overdue invoice. Explain exactly what you would do over the next six days, including contact attempts, documentation, and escalation. Work Location: Remote
Medical Departures Inc.
