eClerx
Job Title: Sales Operations Analyst Location: Northgate, Alabang, Muntinlupa City Work Setup: Remote | Full-time Department: Finance Company: eClerx Manila About eClerx eClerx is a global leader in business process management, analytics, and digital transformation. We provide strategic business support to Fortune 500 clients across financial services, digital, media, retail, and technology. Our Finance and Billing Operations teams play a critical role in ensuring financial accuracy, compliance, and excellence across global markets . About The Role Are you passionate about data, analytics, and driving sales success? We are looking for a detail-oriented Sales Operations Analyst (Suppo rt) to join our growing team. In this role, you will serve as the operational backbone of the sales organization, ensuring data accuracy, delivering actionable insights, maintaining reporting excellence, and supporting commission administration. Your work will directly influence sales performance, forecasting accuracy, and business decision-maki ng. Key Responsibilities Commission & Incentive Management: Calculate and manage monthly and quarterly commission payouts for the sales team. Investigate and resolve commission-related inquiries and disputes in a timely and professional manner. Maintain and update commission plans, quotas, and incentive structures within CRM and tracking systems. Ensure commission calculations are accurate and aligned with company poli cies. Sales Insights & Analytics: Monitor sales pipeline health and identify opportunities, risks, and performance trends. Track key sales metrics, including lead-to-opportunity and opportunity-to-close conversion rates. Analyze sales data and provide meaningful insights to support business planning and forecasting. Present findings and recommendations to stakeholders to drive informed decision -making. Reporting & Data Management: Prepare and distribute weekly, monthly, and quarterly sales performance reports. Develop and maintain dashboards that provide real-time visibility into sales KPIs. Conduct regular CRM audits to ensure data accuracy, completeness, and consistency. Update and maintain customer records, naming conventions, sector information, and other business-critical data. Support data governance initiatives and ensure reporting integrity across sales systems. Qualifications Required Experience At least 2 years of experience in Sales Operations, Finance, Business Analytics, Data Analytics, or a related field. Experience supporting sales teams through reporting, analysis, or operational functions. Technical Skills Experience working with CRM platforms and the ability to quickly learn new technologies and systems. Advanced prof iciency in Microsoft Excel and/or Go ogle Sheets, including: Pivot Tables VLOOKUP, XLOOKUP, INDEX/MATCH Data analysis and reporting Dashboard creation and data vi sualization. Core Competencies: Strong analytical and problem-solving skills. Excellent attention to detail and commitment to accuracy. Ability to identify trends and translate data into actionable insights. Strong communication skills with the ability to explain complex information to both technical and non-technical stakeholders. Ability to manage multiple priorities in a fast-paced environment . Why Join Us? At our company, Sales Operations is more than reporting—it is the bridge between strategy and execution. What You'll Gain: ✅ High Impact – Your insights will directly influence sales strategy and b usiness growt h. ✅ Career Growth – Gain exposure to executive leadership, strategic planning, and key bu siness metrics. ✅ Coll aborative Culture – Work alongside talented professionals in a fast-paced, data-driv en environment. ✅ Profess ional Development – Build expertise in sales analytics, forecasting, business intelligence, and operational excellence. Ready to Make an Impact?If you thrive on data, enjoy solving business challenges, and want to play a key role in driving sales success.
eClerx
