G2 Travel
The Company “People don’t take trips – trips take people” … … and we’re in the business of planning and organising trips all over the globe for almost half a million travelers each year. We’re G2 Travel, a wholesale tour operator with a network of offices spanning Asia, the Middle East, Europe and North America. We’re not a corporation and don’t behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed. We believe that work should be enjoyable, stimulating and fun! The Department Our Contract Data teams is the dynamic interface between our global network of Contract Managers and the systems which we use to sell hotel rooms to our customers. Every relationship we have with a hotel is governed by a complex contract which defines the services which will be provided by the hotel, their availability and price. It’s the responsibility of our team to ensure that every detail of that contract is accurately loaded into our systems and subsequently updated with any changes. The Role The Data Executive (Availability) will be responsible for populating the data base with the information requested by the Destination Managers and Hotels related to the management of contract restrictions and content. Key Activities: Accurately update and maintain new contracts, renewals, and contract amendments in the relevant system(s) within set timeframes and according to company procedures; Ensure precise system input of all requested restrictions set by the hotel and Destination Managers; Investigate and resolve booking-related issues by coordinating with internal departments and reviewing system updates and availability details; Communicate directly with Destination Managers, and relevant internal departments regarding contract concerns, booking issues, and clarifications; Respond promptly and professionally to all incoming availability-related requests and concerns; Conduct quality control checks on contracts and apply corrective actions when necessary; Monitor updates closely and demonstrate strong attention to detail to avoid discrepancies and operational issues; Maintain a proactive approach and sense of urgency in handling tasks, escalations, and operational concerns; Foster a collaborative and open communication environment within the team; Provide support for other contract-related tasks, where applicable. Key Relationships: Destination Managers Department Manager Hotel Data Department Customer Support team Suppliers The Requirements Experience in data collection, data inputting, and database administration/updating; Strong analytical and problem-solving skills, particularly in investigating booking and contract-related issues; Excellent attention to detail with the ability to deliver accurate and high-quality work; Strong communication skills, with the ability to coordinate effectively with contract owners, internal departments, and team members; Proactive, alert, and able to demonstrate a strong sense of urgency when handling operational concerns; Open to collaboration, feedback, and continuous communication within the team; Advanced Excel skills; Strong time management skills with the ability to multitask and prioritize effectively; Able to work independently and perform well under pressure; Excellent written and verbal communication skills in English; Travel industry background with customer service and/or administrative support experience is preferred. The Deal Commitment, loyalty and passion are the qualities that we admire the most. In return for that we offer: Competitive salaries which reflect the importance of these roles and your experience. Salaries are reviewed and discussed annually and can increase significantly according to experience. A genuine commitment to recognise your achievements. Hard work deserves a break, so we offer 15 days annual leave each year plus all public holidays. First class office environment which is a safe, comfortable, stimulating and fun place to be. Medical cover on day 1 of employment. We want you to eat well, so we offer you a rice allowance. Competitive transportation allowance Opportunities to travel at discounted prices
G2 Travel
