Swyftco LLC
Project Manager / Customer Success Manager Location: Remote (Philippines) Type: Full-time Schedule Monday–Friday, 9:00 AM – 5:00 PM US Central Time (a night-shift role in the Philippines — roughly 10:00 PM – 7:00 AM PHT, shifting one hour with US daylight saving) Compensation PHP 1,383,600 per year (≈ PHP 115,300 / month) About The Role We're looking for an organized, client-focused Project Manager / Customer Success Manager to own the day-to-day delivery of our customization projects. You'll be the bridge between our clients and our development team — keeping work on track, communication clear, and everyone aligned. This role blends hands-on project coordination with customer success, so you'll manage timelines and developers while keeping clients confident and satisfied. Key Responsibilities Manage all active projects from kickoff to delivery, owning timelines, scope, and priorities. Check in with the development team daily, assign tasks, and clear blockers so work keeps moving. Serve as the main point of contact for clients via email and meetings — sharing updates, gathering requirements, and managing expectations. Ensure all developer timesheets are accurate and updated daily. Keep the Asana board current at all times: tasks, owners, due dates, and statuses. Attend and actively contribute to regular internal team meetings. Produce and maintain clear documentation for every customization project. Track progress against deadlines and flag risks or delays early. Provide regular status reports to both clients and leadership. Onboard new clients and nurture ongoing relationships to drive retention and satisfaction. Spot opportunities for additional work or improvements that add value for clients. Coordinate QA/testing and manage change requests before delivery. Help refine internal processes and maintain SOPs as the team grows. Qualifications 3\+ years in project management and/or customer success, ideally with a software/development team or agency. Excellent written and spoken English; confident leading client meetings. Hands-on experience with Asana (or similar tools like Jira, Trello, ClickUp, or Monday.com). Strong organization, follow-through, and attention to detail. Familiarity with the software development lifecycle and working alongside developers. Able to reliably work US Central Time hours (night shift in the Philippines). Reliable high-speed internet and a quiet, dedicated home-office setup. Nice to Have Accounting experience. PMP, Scrum (CSM), or similar certification. Background in SaaS, web development, or custom software. Experience tracking project budgets and profitability. Pay: Php1,383,600\.00 per year Application Question(s): How many years of NetSuite Experience do you have? Have you worked a PH night shift job before? Work Location: Remote
Swyftco LLC
