Patra Corp
About Patra Patra is an outcome-focused operating partner working exclusively for the insurance industry. Combining expert global teams, process intelligence, and purpose-built technology, Patra delivers measurable results to clients. With 20 years of deep domain expertise, exceptional client retention rates, and significant sustained investment in AI, Patra partners with agencies, brokers, MGAs, MGUs, and carriers to transform how insurance operations are delivered. About the Job Reporting to the Team Lead, the Administrative Specialist provides comprehensive administrative support to a high-level management team at a U.S.-based insurance company. The role is central to keeping day-to-day operations running smoothly by managing calendars and communications, coordinating travel and events, and preparing reports and presentations. Success in this role requires strong organizational skills, excellent written and verbal English communication, sound judgment, and meticulous attention to detail. The ideal candidate is proactive, reliable, and self-motivated, thrives in a fast-paced, deadline-driven environment, and brings prior experience in an administrative or customer service setting. Patra Core Competencies Knows the Business Leads Others Accountable Team Player Knows the Business Understands the company/client's structure, departments, and internal workflows Familiar with key business functions and how administrative tasks support them Handles occasional phone calls, taking messages and relaying information as needed Manages Outlook calendars and scheduling, coordinating meetings across multiple time zones, resolving conflicts, and sending timely reminders Coordinates domestic and international travel, including booking flights, hotels, and ground transportation and preparing detailed itineraries Coordinates and plans events, meetings, and conferences, handling logistics such as venues, catering, materials, and attendee communications Generates and prepares reports, compiling and formatting data from multiple sources into accurate, timely recurring and ad hoc reports Creates and edits presentations in Microsoft PowerPoint, formatting slides and incorporating charts and visuals for management use Prepares expense reports, reconciling receipts, coding expenses, and submitting them for approval in accordance with company policy Leads Others Takes initiative to streamline office processes and improve efficiency Coordinates with departments to align administrative support with team needs Demonstrates professionalism and sets a standard for organization and communication Guides peers or cross-functional teams through collaboration and communication Accountable Manages documents, including filing, organizing, formatting, and maintaining version control of records across physical and digital systems Enters and processes data accurately into company and client systems, verifying information and maintaining data integrity Completes daily tasks as requested by management Other job-related duties as assigned Team Player Communicates with internal and external stakeholders via email, phone, and other channels Offers support to colleagues during peak workloads or tight deadlines Collaborates effectively with staff across departments Participates actively in team meetings and office activities Minimum Requirements College graduate or equivalent experience 1–2 years of administrative experience; BPO or call center experience is a plus Previous US Employee Benefits insurance experience preferred Experience with one or more of these tools – Employee Navigator, Ease, Perfect Quote, BenefitPoint, ImageRight Familiar in navigating different carrier portals and insurance-related platforms Detail-oriented with strong organizational skills Excellent English verbal and written communication skills Strong computer/internet proficiency, including Microsoft Office (Outlook, Word, Excel, PowerPoint) Strong time-management and project-management skills Accurate, efficient data entry and typing skills Ability to communicate effectively and professionally with clients, team members, and outside vendors Ability to work independently and prioritize tasks in a fast-paced, deadline-driven environment Willingness to work night shift hours to align with U.S. time zones Working Conditions Work from home Work night shift hours to align with U.S. time zones Minimum internet speed of 25 Mbps download and 25 Mbps upload; directly connected into modem; no satellite WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organizations Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned Subject to and expected to comply with all applicable Patra Corp policies and procedures Be present and ready to start your shift on time daily. Benefits Training is provided HMO card after 30 days of employment (up to two eligible dependents) 13th month pay Life Insurance for both principal and dependent Government mandated benefits Performance Bonus Differentials will be paid for night shift and Philippine holiday work time. Meal, utility and transportation allowance Philippine labor/overtime laws will be followed (if OT required) 12 days VL and 10 SL credits per annum Monday - Friday work schedule. Weekends off Job Type: Full-time Pay: Php27,000.00 - Php33,000.00 per month Benefits Health insurance Life insurance Pay raise Work from home Application Question(s): Do you have US Benefits Insurance experience? Do you have the experience of using Employee Navigator, Ease or other benefits administration platforms? Work Location: Remote
Patra Corp
