VA Masters
Key Responsibilities Provide first-class concierge support to high-value clients and guests, answering questions and anticipating their needs Coordinate and manage property bookings from initial request through confirmation Arrange reservations for restaurants, golf, excursions, and other premium guest experiences Research and present alternative options when a requested service or booking is unavailable Build and maintain professional relationships with restaurants, venues, and service providers Set up, manage, and grow dedicated social media pages for individual properties across Facebook and Instagram Create and schedule branded content — photos, posts, and captions — to promote properties and drive bookings Run social media campaigns to reach new audiences and drive traffic outside of traditional booking channels Respond to comments, inquiries, and direct messages across social media platforms in a timely manner Handle sensitive client information with the utmost professionalism, discretion, and confidentiality Mandatory Skills: Proven customer service or concierge experience, ideally with high-end or VIP clients Excellent English communication skills, both written and verbal, with clarity under pressure Experience managing social media accounts (Facebook, Instagram), including content creation and engagement Strong organizational skills and the ability to multitask in a fast-paced environment Ability to handle confidential client information with professionalism and discretion Proactive mindset with the ability to anticipate needs and resolve issues independently Dependable, detail-focused, and able to work independently Strong communication skills and a warm, professional manner Preferred Skills: Experience in luxury hospitality, travel, real estate, or another premium-service industry Familiarity with TikTok and short-form content creation Background in travel booking, reservations, or itinerary coordination Track record of growing social media followings and running branding campaigns Ability to manage multiple platforms and projects at once Why Join Us: This is a unique chance to be the welcoming face behind a premium, experience-driven brand while shaping its growing online presence. You'll enjoy variety, creative ownership, and the chance to make a real impact on both client satisfaction and audience growth. If you love taking care of people and bringing brands to life online, you'll thrive here.
VA Masters
