OUTDOOR NORWAY
Location: Remote Type: Part-time with the possibility of becoming full time About Outdoor Norway Outdoor Norway is a premium adventure travel company based in Voss – the heart of Fjord Norway. We design and operate unforgettable outdoor experiences, from daily adventures to multi-day journeys, always with a strong focus on sustainability, quality, and human connection. As we scale, we are strengthening our commercial team. The Pre-Sales SDR plays a critical role in ensuring that every inquiry is handled professionally, personally, and efficiently. Role Purpose The Pre-Sales SDR is the first commercial touchpoint for potential guests and partners. Your mission is to qualify inbound leads, understand guest needs, and ensure high-quality handover to Sales . You are not closing deals — you are creating momentum, trust, and clarity. This role is ideal for someone who is structured, people-oriented, and energized by communication and problem-solving. Key Responsibilities Lead Qualification & Pre-Sales Respond promptly to inbound inquiries (email, website forms, HubSpot CRM) Ability to work in U.S. & European time zones, to support customer calls and communication across North America & Europed Qualify leads based on travel intent, budget, timeline, and group profile Identify whether inquiries fit our products: FIT, groups, families, corporate, schools Ask the right questions to clarify expectations before handover CRM & Data Quality (HubSpot) Maintain clean, accurate, and complete CRM records Tag, segment, and prioritize leads correctly Ensure all conversations and notes are logged Filling all the necessary properties in HubSpot CRM. Internal Collaboration Coordinate closely with Sales, Marketing, Operations, and Product teams Ensure seamless handover of qualified leads Flag special requirements, risks, or upsell opportunities Guest Experience Mindset Represent the Outdoor Norway brand with warmth, professionalism, and clarity Communicate our values: safety, sustainability, and authenticity Ensure every guest feels heard, understood, and excited Success Metrics (KPIs) Lead response time (SLA compliance) Lead qualification accuracy Conversion from inquiry qualified lead CRM data completeness Internal feedback from Sales & Operations Qualifications & Experience Required: - Experience in sales support, pre-sales, customer service, or hospitality - Strong written and verbal communication skills in English - Comfortable working in CRM systems (HubSpot preferred) - High attention to detail and structured work style Preferred: - Background in travel, tourism, or experience-based services - Additional languages (Norwegian, German, French, Spanish) - Experience handling international guests Personal Attributes Service-minded and people-focused Calm, clear, and professional under pressure Curious and proactive Team player with strong ownership mentality Why Join Outdoor Norway? Be part of a purpose-driven adventure company Work with meaningful products that inspire people Grow into Sales, Account Management, or Revenue roles Collaborate with an international, passionate team Opportunity work remotely
OUTDOOR NORWAY
