Smart Outsourcing Solution
Job Description About the Business We are a family-owned business operating across Australia and New Zealand, building leading consumer health and wellness brands across Grocery, Mass Market, Ecommerce, and Community Pharmacy channels. Our portfolio spans OTC Medicinal, Oral Care, Depilatory, Baby, Hair Care, and Colour categories, servicing more than 8,000 retail stores. We are ambitious, fast-growing, and entrepreneurial. Our people are empowered to shape their roles, influence how things are done, and make a visible impact. We work collaboratively and step up when it matters. Summary The Sales Support Coordinator is the operational engine of the Community Pharmacy sales function. This role enables the field team to win in pharmacy by translating strategy, data, and commercial plans into clear priorities, compelling selling tools, and high-quality execution. It is a highly sales- and field-facing role that uses insight and analysis to sharpen focus and drive performance. Key Responsibilities Sales Enablement & Field Team Engagement Own day-to-day engagement with the Community Pharmacy field team. Brief the field team on priorities, objectives, and focus SKUs. Build high-impact sales pitch decks and field selling tools. Translate commercial plans into clear, actionable field execution. Establish, track, and report on field KPIs, providing insight and feedback. Coordinate POS materials and execution requirements. Act as the primary point of contact for field team queries. Partner closely with the National Sales Manager to lift execution quality. Promotions & Trade Execution Coordinate all Community Pharmacy promotional submissions. Support trade marketing activity, including artwork and POS development. Ensure alignment between promotional mechanics and field execution. Track promotional calendars, funding approvals, and confirmations. Manage promotional claims in partnership with Finance. Resolve claims discrepancies and conduct post-promotion checks. Retailer Portal & Data Management Maintain accurate product, pricing, imagery, claims, and compliance documentation across pharmacy retailer portals. Coordinate line loading, product updates, and promotional changes with internal stakeholders. Maintain a single source of truth for Community Pharmacy sales data and promotional records. Sales Reporting & Insights Leverage IQVIA to generate insights across distribution, ranging, performance, and promotions. Support preparation for Range Reviews. Produce regular and ad-hoc reports that support the National Sales Manager and field team. Cross-Functional Coordination Work closely with Sales, Marketing, Supply Chain, and Finance to ensure alignment on promotions, pricing, and product availability. Support execution of new product launches and initiatives within Community Pharmacy. Continuous Improvement Identify opportunities to streamline reporting, portal administration, and sales support processes. Improve templates, trackers, and workflows to increase efficiency and reduce errors. Skills & ExperienceEssential Experience in sales support, sales coordination, or sales operations within FMCG, consumer health, or retail. Strong analytical capability with the ability to translate data into clear sales actions. Solid Microsoft Excel skills and confidence working with large datasets. Proven experience building sales tools, pitch decks, and field-facing materials. High attention to detail with strong execution discipline and follow-through. Excellent communication skills and a proactive, service-oriented mindset. Desirable / Highly Regarded Experience using IQVIA or alternative data platforms (e.g. Circana, Unify, Quantium). Strong capability in interpreting complex datasets and distilling commercial insights. Advanced Microsoft Excel and PowerPoint capability. Job Type: Full-time Pay: Php65,000.00 - Php75,000.00 per month Benefits Work from home Application Question(s): Which industries have you worked in (e.g. FMCG, consumer health, retail, pharmacy)? Have you worked with syndicated or sales data platforms such as IQVIA, Circana, or similar? What other systems or tools (e.g. ERP, CRM, reporting platforms) have you used in sales support roles? Work Location: Remote
Smart Outsourcing Solution
