PASAJOB
The Role You will be joining a small technical team of Platform Data Engineers with diverse skills and experience. The job requires a motivated individual who is experienced in taking responsibility, working both individually and as part of a team. You will work closely with internal application teams, external partners, and security teams to ensure files are transferred securely, reliably, and in line with compliance requirements. Operational Support Provide support for several Secure File Transfer platforms, primarily Axway SecureTransport Monitor SFT services to ensure availability, performance, and successful file delivery Investigate and resolve failed, delayed, or duplicate file transfers Analyse logs, alerts, and error messages to identify root causes Escalate issues to 3rd line or vendors where required, following support processes Configuration \& Maintenance Support onboarding of new file transfer partners and applications Assist with configuration of: Secure protocols (SFTP, HTTPS, AS2\) User access, authentication methods, and certificates Scheduling, triggers, and routing rules Perform routine maintenance activities, including certificate renewals and housekeeping tasks Security \& Compliance Ensure all transfers comply with security, audit, and data protection standards Work with security teams to address vulnerabilities and remediation actions Support secure key, certificate, and credential management Incident \& Change Management Participate in incident response and major incident resolution Provide clear communication to stakeholders during incidents Support change deployments, patching, and platform upgrades Produce support documentation, runbooks, and knowledge articles Collaboration Work closely with infrastructure, application, and vendor teams Support testing activities for new integrations or platform changes Contribute to continuous service improvement initiatives Qualifications The Requirements Essential Experience in a support or operations role for middleware, integration, or file transfer services Working knowledge of Secure File Transfer concepts and protocols (SFTP, FTPS, SSH, TLS) Previous hands‑on experience supporting Axway SecureTransport Ability to troubleshoot issues using logs and monitoring tools Understanding of basic networking concepts (firewalls, ports, DNS) Understanding of working with cloud computing environments Familiarity with ITIL processes (incident, problem, and change management) Desirable Experience with other MFT/SFT tools (i.e. IBM Sterling Connect:Direct). Exposure to Linux/Unix environments and basic command‑line usage Experience with certificates, PGP encryption, and key management Scripting or automation experience (e.g. Bash, PowerShell) Experience working with external partners or third‑party integrations Personal Attributes Strong analytical and troubleshooting skills Clear and confident communicator, both written and verbal Able to manage multiple issues and priorities under pressure Proactive, detail‑oriented, and service‑focused Team player; able to build stakeholder and team relationships Willingness to learn and develop deeper technical expertise Self-motivated with the ability to prioritise, meet deadlines, and manage changing priorities. Prepared to put in the extra effort when needed to meet challenging targets. You will need to demonstrate a ‘can do’ attitude, overcoming problems as they arise and maintaining high levels of performance when dealing with difficult and challenging work. Pay: Php150,000\.00 - Php160,000\.00 per month Benefits Additional leave Health insurance Life insurance Pay raise Promotion to permanent employee Work Location: Hybrid remote in Taguig
PASAJOB
