ACCPRO INTERNATIONAL
Sales Support / Promotions & Deductions Specialist Work Setup: Permanent WFH Work Schedule: Night Shift Budget: Open for salary negotiation SUMMARY: Supports the Chains Sales team by managing the end-to-end workflow by connecting promotional entry with customer deduction resolution. This position enters and maintains promotional plans in AFS, confirms that pricing and supporting documentation are accurate and complete, and uses that information to research, validate, and clear deductions. The role works closely with Sales Managers and cross-functional partners to resolve discrepancies, maintain reliable records, protect trade-spend accuracy, and ensure timely processing from promotional setup through final deduction resolution. Duties AND RESPONSIBILITIES: Understand and manage the complete workflow between promotional entry and customer deductions, from initial promotional setup through final deduction resolution. Enter and maintain promotional plans for Chains Sales Managers in AFS, ensuring that customer, item, pricing, timing, funding, and event details are complete and accurate. Maintain promotional calendars and organized supporting documentation, including customer agreements, promotional forms, approvals, pricing, billbacks, and other proof required to validate deductions. Review promotional submissions for missing or inconsistent information before entry and coordinate corrections with Sales Managers and other stakeholders. Research customer deductions by matching claims to approved promotional plans, invoices, pricing, shipment activity, and available supporting documentation. Validate whether deductions are authorized, accurately calculated, properly documented, and aligned with the corresponding promotion or customer agreement. Clear valid deductions in the appropriate company systems and route unsupported, inaccurate, duplicate, or disputed deductions for resolution. Track open deductions through final resolution and provide recurring status reports showing outstanding balances, aging, missing documentation, disputed items, and required actions. Follow up with Sales Managers, Finance, Accounts Receivable, Customer Service, and other internal partners to obtain documentation and resolve deduction discrepancies promptly. Monitor promotional commitments, trade spending, and deduction activity to identify potential overspending, duplicate claims, incorrect pricing, or other financial risks. Reconcile promotional activity and deductions across AFS, TradePro, customer information, and internal financial records; document and escalate unresolved differences. Support monthly forecast and demand-planning processes by maintaining accurate promotional information and providing detailed account-activity rollups. Perform post-promotional reconciliation and basic analysis to identify budget variances, recurring deduction issues, and opportunities to improve execution. Prepare recurring promotional entry, deduction, forecast, and sales support reports for the Director of National Accounts and Sales Managers. Maintain standard operating procedures, recurring timelines, documentation requirements, and key controls for promotional entry and deduction clearing. Serve as the trained backup for selected recurring Business Intelligence reports and routine KPI updates under the department cross-training plan. Perform other related duties as assigned. REQUIRED QUALIFICATIONS: Associate Degree or Bachelor’s Degree At least 3-5 years of experience in the same role Experience or exposure to FMCG and F&B industry Self-Motivated and Organized Able to work independently and effectively in a fast-paced environment. Strong ability to plan, prioritize, and manage multiple assignments. Able to recommend practical process improvements. Promotional Entry and Deduction Workflow Knowledge Understanding of promotional setup, pricing, approvals, invoices, customer claims, trade spending, and deduction clearing. Able to manage deductions from receipt through research, validation, system clearing, dispute, and final resolution. Excel Skills Proficient in: Pivot Tables XLOOKUP / VLOOKUP IF statements SUMIFS Data validation Data cleaning and reconciliation Able to work accurately with large datasets, deduction logs, aging reports, and multiple source files. Sales Support and Process Management Strong attention to detail, documentation, and follow-through. Able to manage recurring deadlines and high-volume transaction workflows. Comfortable learning and using AFS, TradePro, Cognos, customer portals, and other company systems. Analytical and Problem-Solving Skills Able to identify missing documentation, pricing errors, duplicate claims, unauthorized deductions, and data inconsistencies. Able to investigate issues, determine root causes, coordinate corrective actions, and recommend process improvements. Communication and Collaboration Excellent written and verbal communication skills in English. Able to communicate professionally when requesting information, explaining discrepancies, and following up on unresolved issues. Able to collaborate effectively with Sales, Finance, Accounts Receivable, Customer Service, and other teams. Able to read and interpret business information, technical procedures, and company policies. Spanish proficiency is preferred but not required. PowerPoint Skills Able to prepare clear internal summaries and customer-facing presentations using approved templates. Application Question(s): Years of experience in the role as ↬ Sales Support ↬ Promotions & Deduction Specialist Years of experience in the following: ↬ Promotional setup and entry ↬ Pricing and approvals ↬ Invoices ↬ Customer claims ↬ Trade spending ↬ Deduction research, validation and clearing ↬ Deduction disputes and resolution Years of experience in the following ↬ F&B industry ↬ FMCG industry Current/Previous Salary: Expected Salary: Are you available for an interview from 11:00 PM (PH Time) onwards, should they be invited for a client interview Are you amenable to the working arrangements Reason for leaving their previous job: Notice period: Work Location: Remote
ACCPRO INTERNATIONAL
