Luna Agency
We're looking for an experienced Chat Manager to lead and support our team of Chat Specialists. If you have strong leadership skills, enjoy coaching teams, and are driven by performance, we'd love to hear from you. Salary : ₱25,000–₱30,000 per month Key Responsibilities Lead, manage, and coach a team of Chat Specialists Monitor chat quality and team performance Track KPIs and ensure productivity targets are met Handle escalations and operational concerns Ensure compliance with company SOPs and quality standards Qualifications Previous leadership experience in chat operations or a similar role Strong coaching, communication, and people management skills Performance and KPI-driven mindset Highly organized, proactive, and dependable Work Schedule Shifting schedule 8 hours per day 6 days per week Hiring Process Initial Interview Final Interview What We Offer 100% remote work (own equipment required) Bi-weekly payouts via Wise No screen sharing required Comprehensive SOPs and training handbook Time-off requests and mental health support Pay: Php25,000.00 - Php30,000.00 per month Benefits Promotion to permanent employee Work from home Application Question(s): Do you have previous Team Lead experience? If yes, provide the length of your experience. Please provide your active email address. Work Location: Remote
Luna Agency
