TalentPop App
We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we're building a team of talented remote professionals who are passionate about delivering exceptional customer experiences. We're currently hiring a Sales and Support Virtual Assistant (VA) to join our growing team and help drive customer satisfaction, sales, and long-term business success. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK! To ensure your application is reviewed by the \ \ Recruitment Team\ \ , you must follow these critical steps exactly. \ \ Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.\ \ When selecting the position during your application, please choose “Brand Concierge” from the list of available roles. In the application form, you’ll be asked for an application code – please enter SSVA in that field. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven Technical Requirements A personal PC or laptop with an i5 processor or higher. A stable internet connection with a minimum of 25 Mbps upload and download speeds. A quiet, professional workspace for calls. What We Offer Performance-based raises and commission opportunities Paid time off Monthly health stipend or an HMO coverage to keep you feeling your best(location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.
TalentPop App
