StratifyIQ
Employment Type: Full-Time – Independent Contractor Work Arrangement: Remote About The Role We are looking for an experienced Cybersecurity Technical Support Specialist to provide technical assistance to customers using cybersecurity products and solutions. This role requires strong hands-on knowledge of cybersecurity, troubleshooting, logs, system errors, and security-related issues. You will work directly with customers through inbound calls and support channels, investigate technical issues, identify root causes, and provide timely resolutions. Key Responsibilities Provide technical support for cybersecurity-related issues through inbound calls, tickets, and chat. Troubleshoot and interpret system, application, security, and event logs to identify errors and potential issues. Investigate endpoint, software, connectivity, and security-related problems. Identify root causes and recommend or implement appropriate resolutions. Assist with software updates, patches, configurations, and remediation . Escalate complex or security-critical issues to the appropriate technical teams. Document troubleshooting steps, resolutions, and customer interactions accurately. Communicate technical information clearly to both technical and non-technical customers. Collaborate with internal teams through Slack and other communication channels. Qualifications Technical support or cybersecurity experience , preferably supporting cybersecurity software/products. Strong understanding of cybersecurity concepts, endpoint security, malware, vulnerabilities, and system troubleshooting . Experience reading and interpreting logs and error messages . Hands-on experience with patching, software updates, configurations, and remediation . Strong analytical and troubleshooting skills. Excellent written and verbal English communication. Comfortable handling inbound customer calls and technical support tickets. Able to work independently in a remote environment. At least 100mbps Internet Speed. Tools & Platforms Experience with or willingness to work with: AWS Connect – inbound customer calls Zendesk – ticketing and customer support Slack – internal communication Microsoft environment – Windows/Microsoft technologies Ideal Candidate The ideal candidate is a cybersecurity-focused technical support professional who can go beyond basic troubleshooting, someone who can investigate logs, understand what is happening at the system/security level, identify the likely cause, and guide the customer toward a resolution. Why Join Us? 100% Remote – Work from the comfort of your home. Career Growth – Build deeper expertise in cybersecurity and technical support. Global Exposure – Work with international customers and technology teams. Hands-On Experience – Gain practical experience troubleshooting real-world cybersecurity issues. Continuous Learning – Expand your knowledge of cybersecurity tools, technologies, and best practices. Collaborative Environment – Work alongside experienced technical and cybersecurity professionals. Long-Term Opportunity – Grow with a technology-focused organization and develop your career in cybersecurity.
StratifyIQ
