Wing Assistant
Please whitelist the domains " lever.co " and " hire.lever.co " with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully! Customer Service Representative (Remote) Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Customer Service Representative to start immediately! Duties and Responsibilities include but are not limited to: Handle English- and Mandarin-speaking customer inquiries, calls, messages, and CRM records. Prepare/review estimates, product details, pricing, and glass/order information. Send invoices, collect deposits, follow up with customers, coordinate approvals, and support scheduling. Qualifications At least 3-years proven experience as a Customer Service Representative in a B2C or B2B capacity Excellent English and Mandarin communication skills, both written and verbal (at least B2 level) Excellent phone, email, and instant messaging communication skills Solid organizational and time management skills Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP Experience with word-processing software and spreadsheets (e.g., MS Office) Knowledge of online calendars and scheduling (e.g., Google Calendar) Proactive & confident with keen attention to details Technical Requirements: USB Headset with Noise Cancellation feature Working Webcam Computer with at least 1.8 GHz processor and at least 4GB RAM Main Internet Service Speed: at least 25 Mbps cable connection Backup Internet Service Speed: at least 10 Mbps Benefits Performance Incentives Job Security and Stability Paid Training Inclusive Culture Upskilling Opportunities 100% Work-From-Home Exceptionally Supportive Team Opportunities for Career Growth Fun Work Environment Holiday & Overtime Pay Schedule US work hours (40 hours per week) Location: This is a remote job Full time Salary Package per month: Mid Level (3 years of experience): Up to $1500 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Wing Assistant
