Macrise Tech Solutions
Patient Billing & Account Services Specialist We are looking for a detail-oriented, customer-focused Patient Billing & Account Services Specialist to join our Revenue Cycle team. In this role, you will manage patient billing inquiries, process payments, maintain accurate account records, and support daily revenue cycle operations. The ideal candidate is an excellent communicator with strong organizational skills, a high level of accuracy, and a commitment to delivering exceptional patient service while ensuring timely payment collection and accurate financial recordkeeping. Key Responsibilities Patient Billing & Customer Support Communicate with patients via outbound calls, emails, text messages, and other channels regarding outstanding balances, payment reminders, billing updates, and account-related matters. Respond promptly to inbound patient inquiries related to billing statements, account balances, payment options, and financial concerns. Provide professional, compassionate, and solution-oriented customer service while resolving billing issues and explaining account information clearly. Educate patients about financial responsibilities, available payment methods, and payment plan options to facilitate timely resolution of balances. Payment Processing & Billing Operations Accurately post patient and insurance payments within the practice management and billing systems. Process manual payments, receipts, refunds, and adjustments while ensuring all transactions are properly documented and reconciled. Generate, distribute, and monitor electronic patient statements (eStatements) to support timely billing and collections. Set up, manage, and monitor patient payment plans in accordance with organizational policies and procedures. Process recurring and scheduled payments while maintaining accurate account balances and financial records. Account Maintenance & Reconciliation Review patient accounts to identify payment posting discrepancies, resolve billing issues, and complete necessary account corrections. Maintain accurate patient demographic, insurance, and financial information throughout the revenue cycle. Document all payment activity, billing updates, account adjustments, and patient communications within the billing system. Conduct routine account audits to ensure financial accuracy, data integrity, and compliance with organizational standards. Encounter Review & Documentation Review patient encounters to verify accurate charge capture and ensure services provided are appropriately documented. Collaborate with clinical, administrative, and billing teams to resolve incomplete, missing, or inaccurate encounter documentation. Maintain organized, accurate, and up-to-date billing records within the practice management system. Support compliance initiatives by ensuring documentation meets organizational, payer, and regulatory record retention requirements. Core Competencies Solid knowledge of medical billing, patient account management, and revenue cycle processes. Excellent customer service, communication, and problem-solving abilities with a patient-centered approach. Strong attention to detail and accuracy in payment posting, account reconciliation, and financial documentation. Effective organizational and time-management skills with the ability to prioritize multiple tasks and meet deadlines. Proficiency with Electronic Health Record (EHR) systems, practice management software, and medical billing applications. Ability to maintain confidentiality while handling sensitive patient and financial information in compliance with HIPAA and organizational policies Pay: Php20,000.00 - Php30,000.00 per month Application Question(s): What is your salary expectation? Are you willing to work in the US time zone? Experience: Medical Billing/Healthcare: 1 year (Preferred) Language: English (Required) Work Location: Remote
Macrise Tech Solutions
