mycarehub
About Us Mycarehub is an Australian NDIS registered provider based in Sydney, Australia. We deliver high-quality disability support services with a strong focus on professionalism, participant outcomes, compliance and continuous improvement. As we continue to grow, we're looking for an exceptional Compliance Coordinator to become a key member of our management team and help ensure we remain audit-ready every day not just before an audit. This is a long-term position with significant opportunities to grow alongside the business. About The Role This is not a typical Virtual Assistant position. We are looking for someone who enjoys organising information, creating structure, identifying missing documentation and ensuring everything is accurate, complete and audit-ready. You'll work closely with the Chief Executive Officer to maintain our Quality Management System and prepare evidence for NDIS audits. If you love checklists, documentation, quality systems and continuous improvement, you'll love this role. Your Responsibilities You'll assist with: Compliance & Audit Maintain audit evidence folders Prepare documentation for NDIS certification audits Review participant files for completeness Review staff personnel files Monitor compliance registers Track document expiry dates Prepare internal audit checklists Maintain document version control Coordinate policy review schedules Monitor mandatory training compliance Prepare monthly compliance reports Documentation Update policies and procedures Maintain governance registers Create professional documents using Microsoft Word Maintain document numbering and version history Format reports and manuals Prepare meeting minutes Maintain continuous improvement registers Quality Systems Monitor corrective actions Track incident follow-up actions Maintain risk registers Assist with quality improvement initiatives Maintain compliance dashboards Monitor action registers Administration Organise cloud filing systems Maintain Airtable databases Update Excel registers Prepare management reports Follow up missing documentation Coordinate reminders for staff compliance Essential Requirements You must have: Excellent written English Outstanding attention to detail Advanced Microsoft Word skills Strong Microsoft Excel skills Excellent organisational skills Ability to work independently Stable high-speed internet Quiet home office Ability to work Australian business hours (or overlap several hours) Highly Desirable Experience with any of the following is highly regarded: Australian NDIS providers Disability services Aged care Healthcare administration ISO Quality Management Systems Internal auditing Compliance administration Document control Risk management Airtable Google Workspace Continuous Improvement systems The Person We're Looking For We're looking for someone who naturally notices when something is missing. Someone who enjoys creating order from complexity. Someone who sees an incomplete spreadsheet and wants to finish it. Someone who enjoys improving systems. Someone who takes pride in accuracy. Someone who wants to become an indispensable member of our team. What Success Looks Like Within your first six months you will have helped us: Maintain complete staff compliance records Keep participant documentation audit-ready Maintain our Quality Management System Organise our audit evidence Improve our compliance reporting Build systems that support future business growth Why Join Mycarehub? You'll be joining a small but ambitious Australian organisation where your work genuinely matters. This is not simply an administrative role. You'll become an important member of our leadership support team, helping ensure our organisation continues delivering high-quality services while meeting Australia's rigorous NDIS compliance requirements. As the organisation grows, there will be opportunities to expand your responsibilities and develop your career. Employment Type Remote (Philippines) Full-time preferred (Part-time considered for exceptional applicants) Long-term position Australian business hours (flexible by agreement) To Apply Please include: Your resume A short cover letter explaining why this role interests you Details of any experience supporting Australian businesses Details of any NDIS, disability, healthcare or compliance experience Examples of quality systems, audits or documentation you've managed Your expected weekly salary (PHP) Your available start date Pay: Php350.00 - Php400.00 per hour Benefits Work from home Application Question(s): Do you have experience working remotely for an Australian business? Have you worked with an Australian NDIS provider? Which of the following best describes your experience? (Select all that apply) ☐ Compliance Administration ☐ Internal Auditing ☐ Quality Assurance ☐ Document Control ☐ ISO Quality Management Systems ☐ Healthcare Administration ☐ Disability Services ☐ Aged Care ☐ Risk Management ☐ None of the above Which Microsoft applications are you confident using? How would you rate your Microsoft Word skills? Advanced, Intermediate, Beginner How would you rate your Microsoft Excel skills? Advanced, Intermediate, Beginner Have you ever prepared documents for an external audit? Frequently. Occasionally, Never Are you comfortable reviewing documents and identifying missing information? This position requires exceptional attention to detail. Which statement best describes you? I genuinely enjoy checking documents for errors and missing information. I can do it when required. I prefer fast-paced work over detailed checking. What internet speed do you have at home? Fibre / High Speed Stable Broadband Mobile Internet Only Are you willing to work Australian business hours? Yes Yes, with some flexibility required No What is your expected monthly salary (PHP)? Work Location: Remote
mycarehub
