Emapta
Responsibilities • Finance Administration • Manage payroll and invoicing administration, including billing hours, expenses, timesheets, payroll queries, payslips, holiday calculations, and monthly processing deadlines • Process client invoices, reconcile bank statements, maintain accurate financial records, and respond to finance-related queries from clients, suppliers, and stakeholders • Support direct debit administration, aged debt follow-up, annual budgeting, monthly forecasting, and actual-versus-budget reporting • Prepare financial reports, KPI reports, variance analyses, and supporting data to enable informed business decisions • Recommend process improvements and perform other finance-related duties to support business operations • Review care records, daily notes, tasks, eMARs, care plans, scheduling reconciliations, and related documentation to ensure compliance and identify concerns • Support internal, external, CQC, and Franchise Standards audits by preparing evidence, reviewing documentation, maintaining indexed records, and tracking follow-up actions • Maintain accurate and up-to-date client files, ensuring documentation is complete, properly stored, and audit-ready • Report compliance concerns to Field Care Supervisors, the Operations Manager, the Accounts team, or other appropriate stakeholders • Recruitment Support • Provide recruitment administration support in compliance with legislation, regulatory requirements, Franchise Standards, and Home Instead policies • Coordinate with the office and line manager while performing recruitment-related administrative duties that support business operations • General Administration Support • Manage Lumis activities, including training allocation, monitoring, reporting, expired tasks, reminders, and follow-ups with Care Professionals and management • Maintain Care Professional files and Microsoft 365 folders, ensuring documents are complete, current, properly stored, and followed up when missing or expired • Manage inboxes, alerts, unreconciled calls, and visit confirmations through completion, escalating issues when necessary • Support the Care Management team with training sessions, support visits, supervisions, appraisals, events, and daily office or team meetings • Handle incoming telephone calls, take messages, resolve routine queries, and direct calls to the appropriate contacts • Support local social media initiatives by creating engaging Canva materials and preparing summary reports for morning huddles and management reviews • About the Client • Our client is an award-winning global healthcare organization that has redefined home care through compassionate, person-centered services and operational excellence. With an extensive international network, industry-leading training programs, and consistently high client satisfaction ratings, the organization continues to set benchmarks in quality care and innovation. Its commitment to empowering teams, embracing technology, and delivering outstanding outcomes has earned widespread recognition, making it one of the most respected providers of in-home healthcare services worldwide. • Join the Top 1% Talent. A better career. A better life. • Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026 , Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Emapta
