The Longacre Company
APPLICANTS: Do NOT apply for this job if you do NOT have experience answering calls for HVAC, Plumbing, or Electrical companies based in the US. Your application will be auto-rejected if you lack at least 1 year of experience. Why join us? $6-10 per hour. Stable company that has been around for 104 years. Shift (all in Eastern Standard Time): Tuesday-Friday 5:00-8:00 pm, Saturday and Sunday from 8:00 AM to 6:00 pm. Monday off. Required Skills/Experience At least one year of inbound call center experience in HVAC, Plumbing, or Electric. Highly Preferred: At least 1 year of experience using ServiceTitan. About Longacre Company We are building the best home services company in the state of Pennsylvania. Longacre has been helping property owners in the Southeast PA area for 100+ years . Currently, we are a one-stop hub for everything related to a property (electrical, plumbing, HVAC, kitchen/bath). Our Core Values Customer First. Our customers depend on us to solve critical problems. We must keep their needs front and center in all we do. Move with purpose. Speed matters. Getting back to someone today is better than tomorrow. We strive to solve our customer’s problems quickly without compromising on quality. This doesn’t mean that we work more after hours, longer days, or zip through jobs in 5 minutes. It means that we move urgently to be the best resource for our customers. Be humble. We are honest when we don’t know how to do something and we don’t judge each other for being vulnerable. We aren’t scared to ask questions, no matter our role in the company. Strive for excellence. We care deeply about the quality of our services. We don’t settle for good. We take end-to-end accountability for seeing our work through and delivering on our commitments. What you’ll be doing Be the first point of contact for customers and vendors when they call the company. Working closely with the Dispatch Manager to schedule and dispatch technicians to the highest priority jobs. Initiating outbound calls to generate jobs when the schedule isn’t full. Respond to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries. Follow up and schedule preventative maintenance service appointments. Handle conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently. What we are looking for You obsess over hitting goals and being the top 1% at what you do. You are proactive and driven. You are an orchestrator. You lead others by example and you spot ways to make the team better. You are an excellent communicator. You should enjoy interacting with people for most of the workday. You can gracefully handle stressful situations and angry customers. You are highly organized. You thrive in situations where you have to track and categorize items. Pay: Php376.00 - Php628.00 per hour Application Question(s): Do you have experience using ServiceTitan? If so, how long? Do you have at least 1 year of experience booking jobs through inbounds calls in the HVAC, Plumbing, or Electric industry for US-Based companies? If you do not have at least 1 year of experience with those specific industries, do not apply for this role. What year was our company founded? Why do you want to join this company? Work Location: Remote
The Longacre Company
