Asia Select Inc.
Key Responsibilities • Partner with the sales team as a trusted technical advisor to engage with customers, demonstrate the products and articulate the value proposition. • Understand the customer’s IT infrastructure and technical environment to ensure the right fit for the service or product. • Scope, lead and execute customer pilots and proof of concepts. • Work closely with customers' technical teams to provide technical support, troubleshooting issues, providing guidance on product configuration and integration and resolving challenges that arise during deployment and operation. • Develop architectural designs, diagrams, and technical documentation to help articulate solutions to customers and keep our help centre up to date. • Collaborate closely with the product and engineering teams to drive the product roadmap based on customer feedback. Skills • AND QUALIFICATIONS • Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, Data Analytics, Business Technology, or a related discipline. • 3-5 years experience in technical consulting, solution engineering, product management or pre-sales roles, preferably in the SaaS or PaaS markets. • Strong understanding of SaaS, PaaS, cloud computing, and enterprise technology environments. • Experience working with Contact Center technologies, Customer Experience (CX) platforms, Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), or related customer engagement solutions. • Proven experience selling, supporting, or delivering technology solutions to Business Process Outsourcing (BPO) organizations. • Experience integrating enterprise applications through APIs and working with modern software architectures and cloud-based solutions. • Proven ability to build strong relationships with customers, sales teams, technical stakeholders, and executive decision-makers. • Strong analytical, problem-solving, and troubleshooting capabilities within customer-facing environments. • Work Set Up: Remote; Open to field work • Work Schedule: Mid shift
Asia Select Inc.
