SuperTalent
Location: Remote - Philippines Employment Type: Full-time Hours: Generally aligned to 8:00 AM-5:00 PM ET, with some flexibility About the Opportunity We’re partnering with an early-stage healthcare AI company looking for a QA Lead to help build and own the quality function as the business scales. This isn’t a traditional QA role where you’ll step into a fully established process and simply execute against it. The company is evolving quickly, and this person will play a key role in defining what great quality looks like, how it should be measured, and how the team can continuously improve it. You’ll review and evaluate customer interactions, identify patterns and quality gaps, turn findings into actionable feedback, and help build the systems and processes that support consistently high-quality outcomes. The right person will be comfortable in a startup environment where priorities can change quickly, processes aren’t always fully defined, and there’s an expectation to think critically, build, experiment, and improve - not just follow an existing playbook. What You’ll Own Review and evaluate customer interactions against defined quality standards Identify trends, recurring issues, and opportunities to improve quality and performance Provide clear, actionable feedback based on QA findings Help develop and refine QA frameworks, scorecards, processes, and documentation Partner closely with leadership to determine where quality standards or workflows need to evolve Analyze QA data and surface insights that can improve both customer experience and internal performance Help create scalable processes as call volume and the business grow Explore ways AI and automation can make QA workflows more efficient and effective Adapt quickly as the product, customer needs, and role itself evolve What We’re Looking For 3-8 years of professional experience, ideally within quality assurance, quality operations, customer experience, or a related function Experience working in a startup or similarly fast-moving environment Experience in healthcare, healthcare services, or another highly customer-focused environment strongly preferred Demonstrated experience reviewing interactions, assessing quality, and providing actionable feedback Strong analytical skills and the ability to identify patterns across qualitative and quantitative information A builder mindset and comfort creating structure where processes may not yet exist Strong written and verbal English communication High ownership, sound judgment, and the ability to work independently Genuine curiosity about AI and automation, including an interest in using new tools to improve your own workflows Comfort with a role that may look meaningfully different six months from now as the company grows You’ll Thrive Here If… You’re the person who sees an inefficient process and immediately starts thinking about how to improve it. You enjoy building things from the ground up, testing new approaches, and working directly with a small team where your ideas can have an immediate impact. You don’t need every process documented before you can get started, and you’re naturally curious about how tools like AI can help you work smarter. Pay: From Php93,600.00 per month Benefits Health insurance Work Location: Remote
SuperTalent
