MedRisk
Position Summary The Customer Advocacy Inbox Administrator exhibits the ability to contribute to the overall success of the Customer Advocacy Department by assisting in the management of incoming email documentation. Triaging and filing incoming documentation is an essential role to support the everyday function of the department. Primary Duties & Responsibilities Level l: Provide excellent customer service skills to internal and external customers by triaging incoming email documentation + Triage and consistently manage incoming documentation via the Advocacy inboxes + Ensure all documentation is handled appropriately and added to the correct patient files + Work within strict timelines in accordance with the expected turnaround times for incoming documentation Compliance with HIPAA and URAC guidelines Build relationships through dependable and accurate work Employee is expected to work a minimum of 125 e-mails daily Qualifications Associates Degree preferred Impeccable customer service skills, 2-3 years of experience preferred Ability to multi task in a fast paced environment Detail oriented Excellent communication skills Basic knowledge of Microsoft Word, Excel, Outlook, and Zoom Computer skills in Windows environment Time management and strong organizational skills Competencies (choose at least 4) Customer Focus Comprehensive Computer Skills Integrity and Trust Action Oriented Ethics and Values Priority Setting Working Conditions & Physical Requirements Office & Home environment While mostly sedentary, the job includes walking, standing, sitting, possible twisting, kneeling Visual acuity (color, depth perception and field of vision) Substantial movements (motions) of the arms, wrists, hands, and/or fingers This position requires consistent communication both verbally and electronically. Candidate must be able to utilize exceptional verbal and written communication skills.
MedRisk
