Montani International Inc.
Your Responsibilities Will Include: • Manage and resolve incoming requests through ticketing systems, including prioritization and execution of user support needs • Serve as the primary point of contact for Salesforce support, including escalation of complex or high-impact issues • Configure and maintain Salesforce components including fields, flows, validation rules, page layouts, and permissions • Manage user setup, profiles, roles, and access controls • Perform data updates, imports, and audits to ensure data integrity and system accuracy • Partner with stakeholders to gather requirements and deliver efficient system solutions • Maintain documentation of configurations, processes, and system updates • Support development efforts including building and maintaining Apex classes, triggers, and asynchronous processes • Assist with integrations including APIs, external system connectivity, and authentication protocols • Configure and support Connected Apps, OAuth authentication, and SSO functionality • Build and enhance user interfaces using Lightning Web Components and Visualforce as needed • Maintain and troubleshoot system configurations including Named Credentials and Remote Site Settings • Write and maintain unit tests to meet Salesforce code coverage requirements • Serve as a backup to the lead developer, supporting development initiatives and troubleshooting system issues • Balance reactive support work with proactive system improvements to reduce ticket volume • Identify inefficiencies and recommend enhancements to improve system performance and user experience • Collaborate with cross-functional teams including Sales, Marketing, Design, and Operations • Support continuous improvement of Salesforce functionality and overall system performance What You'll Need • Hands-on experience in Salesforce administration and development • Strong proficiency in Apex, including business logic and integrations • Experience working with APIs (REST/SOAP) and external system integrations • Strong understanding of authentication methods including OAuth and SSO • Experience with Lightning Web Components • Strong understanding of Salesforce data modeling, security, and platform limits • Experience working in a ticketing or support-driven environment • Ability to manage multiple priorities in a fast-paced environment • Experience with Certinia (FinancialForce) • Experience with Celigo or similar integration platforms • Experience integrating Salesforce with ERP systems such as NetSuite • Experience in apparel, retail, or product-based environments • Full-time alignment with US Central Standard Time (CST). • Prior experience partnering with US clients or companies is highly preferred. • Strong emphasis on practical, hands-on application and proven project experience.
Montani International Inc.
