POS Technical Support

Job Description

Who we are? ActionLabs is composed of IT experts committed to providing end-to-end IT services and solutions. We stand at the intersection of technology and partnership, helping enterprises navigate complex IT landscapes with confidence. With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver managed services anytime, anywhere, to help businesses excel in their respective fields with improved internal and external operations. Scope of Responsibilities Provide end-to-end technical support for POS systems, including hardware, software, and network connectivity. Install, configure, and deploy POS terminals, receipt printers, barcode scanners, cash drawers, and payment devices. Troubleshoot and resolve POS system errors, transaction issues, and integration problems. Monitor POS system performance and ensure minimal downtime across all locations. Perform system updates, patches, and preventive maintenance for POS software and hardware. Coordinate with vendors and third-party service providers for escalations and hardware replacements. Support store openings, system rollouts, upgrades, and migrations. Maintain accurate documentation of incidents, resolutions, and IT asset inventory. Ensure compliance with data security standards and payment processing regulations. Provide user training and guidance to store staff on proper POS system usage and basic troubleshooting. Provides a detailed report on the root cause and resolution applied. Maintains case ownership until closure. Qualifications Degree in Computer Engineering, Information Technology, or related field. Familiarity with POS Troubleshooting process is an advantage. Basic understanding of networking concepts (e.g., IP addressing, DNS, routers, switches). Willingness to work flexible hours or be on call, if needed. Motorcycle or valid driver’s license is an advantage for field deployment. Must have a valid government-issued ID (UMID, Passport, Postal ID, National ID – physical card only, or Voter’s ID). Why Join Us? ·Be part of a leading IT solutions company trusted by global brands. Gain hands-on exposure to diverse IT systems and clients. Opportunities for career growth, training, and certification . Benefits Company Christmas gift Company events Health insurance Paid training Application Question(s): What is your mode of transportation? What's your expected monthly salary? Experience: POS technical support: 1 year (Preferred) Network support: 1 year (Preferred) Work Location: Hybrid remote in Pasig Central Post Office 1660 P00