RealPage Inc
Overview: The Trainer is responsible for delivering engaging and effective training experiences to clients utilizing OneSite. This includes facilitating virtual sessions, developing high-quality training materials, and guiding clients through adoption and onboarding processes. The role requires strong communication and presentation skills, and a proactive approach to supporting client success. The Trainer contributes to team initiatives and special projects, helping ensure smooth adoption for all users. This remote position demands adaptability, continuous learning, and a commitment to delivering exceptional customer experiences. Responsibilities Primary Responsibilities: + Conduct client-facing training sessions for internal and external end-users. This can include webinars, virtual live training, in-person live training, and workshop training. \ + Prepare training materials & reuseable assets for shared internal use, including training scripts & facilitation guides, PowerPoint presentations, FAQ documents, tutorials, and instructional learning resources + Participate in special projects and team initiatives. + Review and implement feedback from peers and managers. + Ensure Customer Satisfaction Surveys (CSATs) meet expectations + Maintain up-to-date knowledge of new and existing RealPage products and features to ensure effective customer adoption and training delivery. + Perform various ad hoc tasks and special projects as assigned, supporting team objectives and adapting to evolving business needs. + Demonstrate mastery of assigned product certifications to support training delivery and maintain subject matter expertise Qualifications Qualifications + Bachelor’s degree or a minimum of one (1) year of relevant experience. + Strong communication and presentation skills. Knowledge/skills/abilities: (List the concepts, capabilities developed through training, and innate traits and talents that a person brings to a task or situation) + Proficiency in Microsoft Office 365 Product Suite, SnagIt, Zoom, Smartsheet + Confident public speaking skills with the ability to engage, energize, and effectively facilitate learning in a virtual or in-person classroom setting. + Excellent interpersonal skills and written/verbal communication skills. Physical Demands and Working Conditions: + This is a remote position that requires the ability to work effectively from a home or office environment. + The role involves prolonged periods of sitting and working on a computer, including extensive use of video conferencing and digital communication tools. + Must be able to lift and carry up to 10+ pounds occasionally (e.g., transporting materials or equipment during travel). + Flexibility in working hours may be required to accommodate different US time zones and travel schedules. + Must be able to adapt to changing work environments and maintain productivity while traveling.
RealPage Inc
