Operava
OPERAVA Business Technology Executive Employment Type: Full-TimeWork Arrangement: Remote / Global Operations About The Role OPERAVA Global Solutions is seeking a highly organized, analytical, and technology-oriented Business Technology Executive to support the development, management, and continuous improvement of technology-enabled business operations. The Business Technology Executive will work across business and technology functions to improve workflows, implement digital tools, coordinate business systems, analyze operational requirements, support automation initiatives, maintain documentation, and ensure that technology is effectively aligned with business objectives. This role is ideal for someone who understands that modern business operations are strengthened by the effective combination of people, processes, technology, data, automation, and accountability. Key Responsibilities Business Technology & Systems Support the day-to-day management of technology-enabled business operations. Coordinate the use of business systems, digital platforms, productivity tools, and collaboration technologies. Identify technology requirements based on operational and business needs. Assist in evaluating, implementing, and improving business technology solutions. Maintain business system documentation, workflows, configurations, and operational records. Coordinate with internal teams and technology partners regarding system requirements, issues, and improvements. Monitor technology-related operational issues and coordinate appropriate resolutions. Help ensure business systems remain aligned with operational requirements and service objectives. Business Process & Technology Optimization Review business processes and identify opportunities for digitalization, automation, optimization, and cost efficiency. Map workflows and identify unnecessary manual processes, duplication, delays, and operational gaps. Develop and maintain Standard Operating Procedures (SOPs), workflows, process maps, checklists, and technical-business documentation. Assist in implementing automated workflows, integrations, APIs, and technology-enabled processes. Support the continuous improvement of internal systems and business processes. Monitor recurring operational and technology issues and recommend corrective and preventive actions. Automation & Digital Operations Assist in identifying processes suitable for automation and AI-assisted workflows. Support the implementation of business automation tools and digital workflows. Coordinate requirements for integrations between business systems, platforms, APIs, and other digital services. Evaluate the effectiveness of automated processes and recommend improvements. Help reduce unnecessary manual work through practical technology solutions. Support the adoption of emerging technologies that can improve productivity, service delivery, and operational efficiency. Business & Workforce Coordination Coordinate with operations, technology, HR, customer service, finance, and other business functions. Support workforce and resource coordination where technology or operational systems are involved. Ensure teams have access to the appropriate information, systems, tools, and resources required to perform their responsibilities. Coordinate cross-functional technology and business initiatives. Monitor deliverables, deadlines, dependencies, and operational requirements. Escalate technology, process, operational, or business risks to appropriate leadership. Data, Reporting & Business Analysis Prepare operational and technology-related reports, dashboards, summaries, and management updates. Monitor KPIs, SLAs, productivity indicators, quality metrics, system performance, and operational targets where applicable. Analyze business and operational data to identify trends, inefficiencies, risks, and opportunities. Translate business requirements and data findings into practical recommendations. Maintain accurate technology, business, and operational records. Provide leadership with timely visibility into system performance, operational efficiency, and emerging technology requirements. Client & Service Technology Operations Support technology-related requirements associated with client service delivery. Assist in coordinating systems, workflows, tools, and processes required to deliver client services. Support internal teams in addressing technology-related client requirements and operational concerns. Help maintain reliable and consistent technology-enabled service delivery across customer care, back-office, technical, and specialized business processes. Assist in identifying opportunities to improve client experience through technology and process optimization. Qualifications Bachelor’s degree in Information Technology, Computer Science, Business Administration, Business Technology, Operations Management, Management, or a related field. Experience in business technology, IT operations, business operations, systems administration, process improvement, BPO, shared services, project coordination, or a related environment is preferred. Strong understanding of business processes and technology-enabled operations. Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. Strong organizational and time-management skills. Comfortable working with business systems, spreadsheets, dashboards, productivity platforms, and digital collaboration tools. Ability to understand business requirements and translate them into practical technology or process solutions. Ability to manage multiple priorities in a fast-paced, distributed work environment. Strong attention to detail and commitment to operational accuracy. Ability to work independently while collaborating effectively with distributed teams. Preferred Skills Business technology management Business process optimization Business analysis Digital transformation Process automation AI-assisted productivity and automation Workflow design CRM and business systems ERP / HRIS / business platforms API and system integrations Technology implementation Operations reporting and KPI management Data analysis and reporting SOP and workflow development Project coordination Workforce technology Quality assurance Microsoft 365 / Google Workspace Project management and collaboration platforms Cloud-based business applications What You’ll Do at OPERAVA At OPERAVA, you will help connect people, technology, and business processes into efficient operating systems that can scale. You will have the opportunity to work across technology services, global workforce operations, customer operations, back-office processes, automation, business systems, and specialized business services. Your role will involve identifying how technology can solve real business problems, improve operational efficiency, reduce unnecessary manual work, and create more reliable ways of working. You will contribute to a culture focused on performance, accountability, innovation, technology adoption, and continuous improvement. Success in This Role Success as a Business Technology Executive means: Business systems support operations effectively. Technology is aligned with business requirements. Teams have clear and efficient digital workflows. Manual and repetitive processes are reduced through automation. Operational and technology issues are identified and addressed proactively. KPIs, SLAs, and system-related performance indicators are actively monitored. Business processes become more efficient over time. Leadership has accurate and timely visibility into business and technology performance. Clients receive consistent and reliable technology-enabled services. Technology investments and tools provide practical business value. Core Competencies Business TechnologyBusiness AnalysisProcess ImprovementDigital TransformationProcess AutomationSystems & Workflow ManagementProject CoordinationData AnalysisProblem SolvingTechnology AdoptionCommunicationAccountabilityTime ManagementCross-Functional CollaborationContinuous Improvement OPERAVA Global Solutions We Operate in Advance. Pay: Php30,000.00 - Php50,000.00 per month Benefits Additional leave Flexible schedule Promotion to permanent employee Work from home Work Location: Remote
Operava
