Home Team Luxury Rentals
Description Role Information: Title: Guest Communications Operational Finance Coordinator Location: Remote Department: Operations Company: Home Team Luxury Rentals Supporting Links: https://hometeamluxuryrentals.com/ This role will focus on two vital departmental functions: STR Home Procurement (ordering, tracking, and auditing physical assets for STRs) Administrative Financial Oversight (managing multi-channel communication hubs and ensuring reservation payment compliance) Channels: AirBNB, VRBO, Booking.com, Hopper, Slack, The ideal candidate is an organizational powerhouse who can pivot seamlessly from auditing a budget to chasing down a missing delivery or confirming a high-value booking payment. Home Team Vacation Rentals is a full-service short-term rental management service with a mission to unify the finest vacation rentals across the United States: homes that deliver on quality, design, first-class amenities, and comfort. Our guests can expect the ultimate in-house guest experience for every stay. We don’t do average! Home Team is looking for a Communications Agent to oversee the daily operations of part of Home Team’s portfolio. This individual will manage guest communications across our short-term rental portfolio. This role is focused exclusively on supporting guests before, during, and after their stay, ensuring timely responses, clear information, and a positive guest experience. The Communications Agent will handle multiple guest conversations throughout the day and collaborate with internal teams as needed to resolve guest issues. Base Salary + $5/hr first month, $5.50/hr 2nd month, $6/hr 3rd month onwards, tracked on hours, scheduled for 40hrs/week Timezone/Working Hrs: + Timezone: EST + This is a full time, 8 hours / day position with breaks. Contract Structure + 1099 contractor Key Responsibilities Procurement, Inventory & Budget Management + Supply & Inventory Control: Proactively monitor, order, and maintain optimal inventory levels for all properties (linen, guest amenities, maintenance supplies, and operational hardware). + Logistics Tracking: Oversee the end-to-end lifecycle of all orders. Track shipments, verify successful deliveries, and coordinate with field teams or local vendors to ensure items are installed correctly and on schedule. + Budget Auditing: Maintain strict oversight of the procurement budget. Log expenses, reconcile receipts, identify cost-saving opportunities, and flag discrepancies immediately. You will be keeping track of approximately 40-60 procurement items at a given time across a portfolio of 650+ properties Financial Compliance & Reservation Auditing + Payment Verification: Review all upcoming reservations across booking platforms to confirm that balance dues are accurate, payments have been successfully processed, or automated collection rules are firmly in place. + Risk Mitigation: Identify and resolve failed transactions, declined cards, or outstanding balances prior to guest arrival, coordinating directly with guests or platforms to secure payment. + Compliance Checks: Review upcoming reservations to ensure identity verification is complete and flag any discrepancies immediately. Channel & Communication Management + Multi-Inbox Triage: Monitor, organize, and respond to multiple primary email channels (hello@, support@, and brand-specific inboxes) ensuring a zero-miss policy for critical updates. Requirements , Skills, & Tech Stack: Experience: 2+ years of experience in operations, logistics, finance, property management assistance, or a highly organized administrative role. Tech-Savvy: Proficient with channel managers/property management systems (PMS), multi-channel inbox tools, and basic spreadsheet manipulation (Excel/Google Sheets) for budget tracking. Financial Literacy: Comfortable handling numbers, auditing invoices, tracking spending limits, and navigating payment gateways. Communication: Exceptional written and verbal communication skills; ability to remain professional and assertive when resolving vendor delays or guest billing issues. Problem-Solving: Strong logistical foresight, you don't just see that an item was delivered; you ensure it is unboxed, working, and in place. Proactive problem-solving ability Strong written communication skills with a friendly, professional tone. Excellent time management and organization skills. Calm, solutions-oriented, and able to manage multiple conversations at once. Detail-oriented with strong follow-through. Able to work independently while collaborating with a team. Reliable, responsive, and consistent. Minoan Amazon (procurement) Rippling (tracking invoices) Guesty (guest comms) Slack Growth Opportunity: Role Growth - Fast growing company - good opportunity for growth to Team Lead roles. We almost exclusively hire from within when looking for Team Lead. Compensation Growth - We bill $7-8/hr on average for our Team Lead roles as you progress within the company About Home Team Luxury Rentals Here you can learn about all of the open positions we have within Home Team Luxury Rentals. You can apply directly by clicking on the respective position you are interested in below Scroll down to take a look at what roles we are hiring for, what those roles entail, and what we're looking for people to bring to the table! Within Home Team Luxury Rentals, we truly believe in hiring growth-oriented individuals that are highly-skilled, then enabling them to be as successful as possible in the right vehicle. We pride ourselves on finding the right fit, and making sure there's strong alignment between what we can offer, and the future you've mapped out for yourself Please don't hesitate to reach out to our Recruiting Team if you have further questions on any of the roles listed, or to ask about any future career vacancies. We are always happy to see and meet great candidates
Home Team Luxury Rentals
