Product & Quality Analyst

Job Description

About the job The Product & Quality Analyst supports the Digital Bancassurance team in ensuring the quality, reliability, and channel readiness of embedded insurance products distributed through banking partners. Key stakeholders include the Technology team, Business Analysts, Developers, Compliance, back-office departments, and banking distribution partner contacts. The role anchors on quality assurance in the near term and progressively expands into product enablement and distribution channel support as the program scales. The position holder delivers these outcomes through structured test execution, rigorous defect management, strong product knowledge, and active engagement with distribution channel teams and stakeholders. Key Result Areas (KRA) Quality Assurance and Test Execution Defect Management and Release Readiness Channel Adoption and Distribution Support: Contribute to distribution channel performance by equipping partner staff with the product knowledge and confidence needed to sell effectively Operational Excellence Execute functional, regression, and integration test plans based on business requirements and user stories Maintain complete and traceable defect records from identification through closure Coordinate UAT scheduling and sign-off between business users and the development team QA documentation and status reporting Conduct field visits to build product knowledge and selling confidence among branches, gather on-ground feedback, and surface process gaps Respond promptly to quality-related inquiries from internal teams and partner contacts KRA 1: Quality Assurance and Test Execution Activity | Deliverable 1: Develop and execute test strategies, test cases, and test scripts based on business requirements, user stories, and observed system behavior across web, mobile, and integration layers Activity | Deliverable 2: Maintain test repositories and QA documentation standards to ensure completeness, consistency, and traceability across all product releases KRA 2: Defect Management and Release Readiness Activity | Deliverable 1: Log, track, and manage defects with full evidence: severity, priority, business impact, reproducible steps, and closure confirmation using the team's defect management tool Activity | Deliverable 2: Coordinate defect retesting and prepare QA readiness summaries for release governance and stakeholder review Activity | Deliverable 3: Support UAT coordination including scheduling, sign-off tracking, and issue logging between business users, the development team, and banking partner contacts KRA 3: Channel Enablement and Distribution Support Activity | Deliverable 1: Conduct product training sessions and field visits for banking partner channel staff: branch managers, relationship managers, and frontline personnel. Monitor product adoption, surface frontline feedback, identify on-ground blockers, and report findings to the team head Activity | Deliverable 2: Represent the Digital Bancassurance program in channel sales events, partner engagement sessions, and product demonstrations Activity | Deliverable 3: Prepare periodic reports on product adoption, channel performance, and sales activity for management and partner reviews Must-Have Qualifications 1-2 years experience in software quality assurance, testing, or similar technical delivery roles Minimum 2 years of hands-on QA experience in software or digital product environments Exposure to defect management or testing tools Comfortable working across functional teams and directly with external partner contacts Genuine interest in growing beyond a single functional domain Nice-to-Have Qualifications Advantage / preferred: Exposure to Katalon Studio or a comparable test automation tool; at least 1 year of use. Experience in insurance, bancassurance, fintech, e-commerce, telco, or any transaction-heavy digital product environment Familiarity with business analysis, user story writing, or requirements documentation Experience supporting sales, partner training, or client-facing activities in a financial services or digital product context