Paynamics Technologies Inc
Investigating, prioritizing, and resolving technical issues reported by users or automated alerts, often working within strict Service Level Agreements (SLAs). Act as a subject matter expert for a specific software stack. Monitoring application performance to detect and address problems before they affect users, conducting root cause analyses (RCA) to prevent recurring issues and assisting with software updates and patches. Managing communication between an organization's IT department and its business users or providing expert technical assistance on behalf of a software vendor. Strong mix of technical skills, soft skills and hands-on experience with application software. Familiarity with application monitoring tools, ticketing systems and IT service management (ITSM) platforms, like ServiceNow or Jira. With good customer service skills Pay: Php24,000\.00 - Php45,000\.00 per month Benefits Employee discount Health insurance Pay raise Staff meals provided Work from home Work Location: Hybrid remote in Makati City
Paynamics Technologies Inc
